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If you don't use it and don't remove the app you will be charged because the application comes to count the total orders of your store and not the orders made with their application. Result I have 70 euro charged for an application i'm not using anymore. Be sure to uninstall totaly this application if you don't use it.
Thank you for posting your honest feedback review.
We've checked your logs and I could see that you are one of our early customers, appreciate that. Sorry to hear that our pricing plan is not suited
well for you, Our pricing plan is based on the sales volume of the store, which is mentioned on the pricing accept page before accepting the pricing plan.
Also, there is a dedicated detailed article about our pricing on our helpdesk site: https://helpdesk.helixo.co/pricing-billing-98a6021fcb7b4564a34ee716002a8227
I could understand that you haven't used the app after January 14 while checking the analytics.
While checking I could see that $79.99 was charged from you (combined of 4months), and btw congrats on earning €36,781.55 (~ $44057.68) that's an ROI of 55,078% which is really great, to be honest!! It's performing better than most of other stores while checking our analytics.
We strongly believe it's not fair to charge if we didn't give value, so we understand the matter, We are happy to give you a refund for the period you haven't used.
Also, if you wish to use our app, and believe it adds value to your business, then we are happy to give you an unlimited orders pack for a fixed rate per month - UNLIMITED PACK Offer is live this week, you can grab that.
We've already contacted you but couldn't got any response.
Feel free to reply us at support@helixo.co to resolve the issue and process refunds!
Valsaraj R | Founder, Upsell Funnel Engine
This app is great for creating bundles, upsells, etc. I've found it to have many options, giving you tons of flexibility if you're looking to fine-tune bundles at a per-product level. For example, unlike many other apps, you don't have to automatically show a bundle of 3 products on all 3 product pages. You can create unique bundles for each. I also appreciate the options of in-page or pop-up bundles, and that you can add a bundle to multiple pages such as the cart and collection pages. This allows you to sell bundles on their own vs. just tying to a product. There are some minor drawbacks in how the app uses draft orders instead of discount codes, but this has some workarounds. It can be tricky if you're looking to discount a bundle, and then offer customers a discount code on top of this (I don't believe its possible). However, the level of flexibility is worth the trade-off, as every bundle app seems to have some trade-offs. I also think the app UI, and the visuals created by the app, are great. It leaves you less work to do to create a smooth UX. With tons of options plus a custom CSS field, you can achieve lots of different functionality and design. Support team has been great as well, and it's a lot of value for the price. Great work!
Wow, I can see that you have taken your time to draft such a detailed review. We highly appreciate what you have done for us here. Such a detailed review can really help the customer find what they are looking for. You have been a great customer to us. We wish you all the very best with your business.
If you need any assistance with our app please contact us at support@helixo.co or via our in-app chat.
- Sarah, Customer Support Advocate.
Really helpful application, very impressed with the service to date. Would definitely recommend to all.
Great service and they helped me set it up based on my needs! I love how they are quick, efficient. App replaced 2 of my apps and provides more value
Customer service is great. I had some problems, they were easily fixed. Have not tested it too see its results, but im leaving a review for the customer service.
Great app! Very easy to use, and the customer service was so helpful in getting things placed correctly!
We are incredibly grateful you took the time to leave us a 5-Star review.
Thanks again for finding great value in our services.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
-Helixo Support Team
Easily the best review app out there, most customize options, just everything. I really like the customize options that are available.
Thank you for your precious words. We are always happy to help merchants like you :)
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Sarah, Customer Support Advocate.
I needed help putting widget where I wanted, UFE responded promptly, and in no time had me up and running. WORKS PERFECTLY!
The best one out there. Has the features i needed to create a customized upsell on the thank you page.
really really great app and the customer service is amazing. they are super friendly and act very fast. im super happy. thank you guys for this awsome app
I'm glad I could help you today, thanks for sharing feedback, it means a lot to us.
In case of further issues please contact us through our in-app chat or at support@helixo.co.
- Sarah, Customer Support Advocate.