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Really great app
Thank you so much for your kind words!
We’re thrilled to hear that you’re enjoying the app.
It truly means a lot to us that you took the time to share your experience.
If there's ever anything we can do to make it even better for you, please don’t hesitate to reach out.
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
The consumer service is really good. Chaithra is really helpful and addresses my questions in a short time.
Thank you for your feedback!
We’re pleased to hear that you had a positive experience with our customer service, and that Chaithra was able to assist you promptly.
Your satisfaction is our top priority!
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Going to leave a Review just because the Customer Support & the App is just amazing. If there was a problem it would get fix in a second. Big Thanks to Athira & Telaco where a big Help. Would recommend.
We're incredibly grateful for your kind words!
It's wonderful to hear that Athira and Telaco could resolve your issues so quickly and that you love the app. Your appreciation and recommendation are deeply valued.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
amazing i use it on all my stores
Thank you for your fantastic feedback!
We're thrilled to hear that you find our app amazing and use it on all your stores.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Their support replies fast, ensuring users get what they need promptly. They quickly grasps user queries, making communication smooth.
We're delighted to hear such positive feedback!
Thank you for recognizing our commitment to providing fast and efficient support.
Ensuring that our users' needs are met promptly is a top priority for us.
It's wonderful to hear that our team has been able to quickly grasp your queries, making communication smooth and effective.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Always there for help! Love this app!
Thanks a ton for the positive review!
It's great to hear that our app meets your needs.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I want to update my review, a customer support lead reached out to me with a highly professional response. I can safely say I highly recommend them now and they have assured me they are going to work on internal communication better. Thank you UFE, it's a great product, truly!
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This app has NOT been updated to utilize app pixels for conversion tracking, essentially making it completely useless with Shopify's new Checkout Extensibility Thank You page features. Their support is abysmal, the ticket I have opened up to address this keeps getting cycled through various support employees over and over again, each asking for collaborator access from different Gmail accounts, without any solution to the issue. This is clearly something their developers should take into account, EVERY Shopify customer will have to transition over to new checkout and thank you page by end of this year and the next.
Hello Matthew,
Your feedback is invaluable to us, and I want to assure you that we're wholeheartedly committed to addressing your concerns regarding the app's update to utilize app pixels for conversion tracking, in line with Shopify's new Checkout Extensibility Thank You page features.
As the Customer Support Lead, I want you to know that resolving this issue is our utmost priority.
I'm delighted to share that we've already taken proactive steps towards finding a solution, prompted by a notification from Shopify.
While it may take a little time, approximately 1-2 weeks, to finalize, progress is already well underway. We've developed a prototype and are currently dedicating our efforts to seamlessly integrating the analytics functionality and rigorously testing it to ensure it meets the highest standards for all our customers.
Regarding your previous feedback, we understand that interacting with multiple agents without resolution, due to different shifts, can be frustrating. Rest assured, we're improving our internal communication with our product team to handle this more effectively. We're actively working to provide a smoother experience for you, and we apologize for any confusion or inconvenience this may have caused.
Once again, thank you for your continued support and understanding.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
Tinu,
Customer Support Lead at Helixo
We love this app! The functionality allows us to show customers the right products at the right moments to have the best chances of increasing conversion rate and AOV. The support team are also excellent - they are quick to respond and very helpful.
Your feedback truly brightens our day!
It's fantastic to hear that our app's functionality has been instrumental in optimizing your store's performance and enhancing the shopping experience for your customers, ultimately boosting your conversion rate and average order value.
We're also thrilled that you've had a positive experience with our support team – providing timely assistance and valuable guidance is our top priority.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
The app works as expected and support really good. There is always a quick reply and there are few limitations.
Thank you for your positive feedback! We’re delighted to hear that our app is meeting your expectations and that you find our support team responsive and helpful.
If you encounter any limitations or have any suggestions on how we can enhance your experience, please feel free to share. We’re here to listen and assist you in any way we can.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Pretty usefull app. The team is very helpfull. I highly recommend it
Thank you for your feedback! We're thrilled to hear that you find our app useful and our team helpful. Your recommendation means a lot to us.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team