UFE Cross Sell & Upsell Bundle , 1,007 則評價
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Excellent support service, really go above an beyond.
Thank you so much for your kind words!
We strive to provide exceptional support and it means a lot to us to hear that you feel we've gone above and beyond. Your satisfaction is our priority.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
great support!
We appreciate your glowing 5-star review! It's wonderful to know that our support left a positive impression.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Good, it offers what I need. The UI of the upsell pop-up is beautiful as compared to other apps. The support was very helpful and really solved my problem.
Thank you so much for your glowing review!
We're happy to hear that our customer service team was able to assist you effectively during your time of need.
Providing attentive and helpful support is our top priority, and we're delighted that we could meet your expectations.
Your five-star rating means a lot to us!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Bhagya very helpful via live chat. Great service
Thank you so much for taking the time to share your positive experience with Bhagya on our live chat service!
We're thrilled to hear that you found the assistance helpful. Providing great service is our top priority, and we're delighted to know that Bhagya was able to meet your expectations.
Our team is dedicated to ensuring that our users have a seamless and positive experience, and your feedback reinforces that we're on the right track.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
Helixo Support Team
Great Customer Service once 1 is around. Lishana was very helpful and patience. Would love to grow my shopify with it since it is free for newer shops. Really useful app!
We're delighted to hear about your positive experience with our customer service! Thank you for recognizing Lishana's helpfulness and patience. We're glad to know that you find our app useful for growing your Shopify store, especially with its free plan.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I want to update my review, a customer support lead reached out to me with a highly professional response. I can safely say I highly recommend them now and they have assured me they are going to work on internal communication better. Thank you UFE, it's a great product, truly!
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This app has NOT been updated to utilize app pixels for conversion tracking, essentially making it completely useless with Shopify's new Checkout Extensibility Thank You page features. Their support is abysmal, the ticket I have opened up to address this keeps getting cycled through various support employees over and over again, each asking for collaborator access from different Gmail accounts, without any solution to the issue. This is clearly something their developers should take into account, EVERY Shopify customer will have to transition over to new checkout and thank you page by end of this year and the next.
Hello Matthew,
Your feedback is invaluable to us, and I want to assure you that we're wholeheartedly committed to addressing your concerns regarding the app's update to utilize app pixels for conversion tracking, in line with Shopify's new Checkout Extensibility Thank You page features.
As the Customer Support Lead, I want you to know that resolving this issue is our utmost priority.
I'm delighted to share that we've already taken proactive steps towards finding a solution, prompted by a notification from Shopify.
While it may take a little time, approximately 1-2 weeks, to finalize, progress is already well underway. We've developed a prototype and are currently dedicating our efforts to seamlessly integrating the analytics functionality and rigorously testing it to ensure it meets the highest standards for all our customers.
Regarding your previous feedback, we understand that interacting with multiple agents without resolution, due to different shifts, can be frustrating. Rest assured, we're improving our internal communication with our product team to handle this more effectively. We're actively working to provide a smoother experience for you, and we apologize for any confusion or inconvenience this may have caused.
Once again, thank you for your continued support and understanding.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
Tinu,
Customer Support Lead at Helixo
I really like it, they have great customization, UFE has the best pricing model, imo, as there are all features available from the start and you only have to pay more when you actually sell more. Customer support is also excellent, they even have live chat. I could resolve all my problems quickly and it just works, I am really happy :)
Thank you so much for sharing your experience with us! We're thrilled to hear that you're enjoying our product and that our customization options meet your needs. Our team works hard to provide the best pricing model and customer support possible, so it's fantastic to know that it's making a difference for you.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Great support from the team to find a workaround in working with multiple discount codes. Always quick to respond and thinking along to get better results from the app.
We're honored by your positive feedback! It's wonderful to know our support has made a positive impact.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I just had a small question, I contact support and Glen was super helpful , even he made a google meeting with me sharing the screen , this is not an usual thing that most support team i deal with do.
5* support
regarding the app its doing everything I need it to do and its simple to use, you just need to play arround a little bit and we can configure it easely
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that the Customer service agent could assist you promptly and effectively. Providing exceptional support is always our top priority, and we're glad to know that the Customer service agent went above and beyond to ensure your satisfaction, even going as far as setting up a Google meeting to assist you.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
amazin sup team , i got so confused issue about the upsell cart page and they try to fix it with 3 members of sup team so , amazing app amazin team amazing experiance
Thank you for your glowing review!
We're thrilled that you find our app fantastic, and it's wonderful to hear that our customer service went above and beyond for you.
Your satisfaction is our priority.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
Helixo Support Team