Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and ability to boost sales and average order value. They value its features such as custom funnels, formatting adjustments, and upsell offers, even on the free plan. The app's seamless integration with websites and compatibility with other apps and themes is also praised. Merchants commend the responsive customer support team for providing custom solutions. Additional features like translation and setting start and end dates for offers are also appreciated. Many report significant additional revenue generation due to the app's professional look and functionality.

September 7, 2021

useful app, support is good too. Sreeshanker is very quick and willing to help if you need any customization.

14 days using the app
UFE - Upsell Funnel Engine replied September 7, 2021

Thanks a lot for your generous words. If in need of further help please contact us at support@helixo.co or via our in-app chat. We are always happy to help.

- Sreeshankar, Customer Support Advocate

Edited January 13, 2021

the app had too many bugs/glitches for my site. the teams are currently working on fixing the issues. I still think this app has the best UI of the bundler apps I've tried.

Pairidaeza Health Ltd
United Kingdom
About 2 months using the app
November 22, 2020

The UFE app is offers a very good service and its easy to configure! I had a small conflict with my theme but they were fast to solve it.

7 days using the app
Edited July 29, 2021

This is Day 1 of using the App so can't really tell much but the App seems great. Also, customer service (Nikitha) has been very helpful with the set-up so kudos to her. One key selling point of the app is that I can get all the cross-sells (BOGOF, Bundles etc) and upsells in one app rather than having multiple apps which can slow down my store

Just Luminous
United Kingdom
About 22 hours using the app
UFE - Upsell Funnel Engine replied July 30, 2021

Thank you so much for sharing the feedback 😊 As always, I will be there for any help to increase your sale.

Give it a try for some time, see the results yourself, I'm excited to see it ⚡️

In case of further support please contact us through our in-app chat or write us at support@helixo.co

- Nikitha, Customer Support Advocate

July 25, 2021

So far so good! I just downloaded the app. The only reason why I am not giving it a 5 star is that I just started using it. From what I can experience now, I can tell you that it has a clear interface and I love the look of it. It is so nice. Plus customer service chat is quick and responsive,

Chula Aesthetics
United States
About 1 hour using the app
UFE - Upsell Funnel Engine replied July 25, 2021

Thank you for writing the review, feel free to try it out for some time and see the results yourself. 😊 I am always happy to help.

In case of further support please contact us through our in-app chat or write us at support@helixo.co

- Nikitha, Customer Support Advocate

Edited February 24, 2021

We are testing UFE as a funnel tool in various applications. It works well and the customer support I received was phenomenal. What couldn't be answered straight away was sent through to developers who assisted almost instantly. Sarah is an asset, she helped me tremendously. Great work keep it up.

Charlotte Rhys UK
United Kingdom
About 24 hours using the app
September 23, 2020

Really Good Assistant support. Sarah help me to add my upsells on my website. Thank you.............

About 20 hours using the app
March 24, 2023

El servicio de asistencia ha sido bastante pésimo. Después de esperar varios dias y hablar con 4 asistentes diferentes no han podido darme una solución. Cada asistente me ha dado informaciones distintas, me han enviado tutoriales a seguir para después decirme que no era posible hacerlo... un desastre. No lo recomiendo

Un plan en mente
22 days using the app
UFE - Upsell Funnel Engine replied March 25, 2023

The issue emerged because custom-built pages are incompatible with UFE.

Pedimos disculpas por cualquier inconveniente que pueda haber experimentado mientras buscaba ayuda de nuestro equipo de soporte.
Después de revisar el asunto, identificamos que el tutorial que proporcionamos estaba destinado específicamente a todas las páginas excepto a las páginas personalizadas de Shopify, lo que puede haber causado confusión. Además, lamentamos cualquier falta de comunicación o falta de claridad que pueda haber ocurrido durante nuestra interacción con usted.
Además, entendemos que hubo un retraso en nuestra respuesta debido a la necesidad de colaboración y permiso para investigar el problema, y nos disculpamos por cualquier frustración que esto pueda haber causado. Posteriormente, nuestro equipo descubrió que la URL de la página que proporcionó era una página personalizada que podría no ser compatible con UFE.
Agradecemos sus comentarios y nos gustaría informarle que la integración con páginas personalizadas ya se encuentra en nuestra solicitud de función y definitivamente la consideraremos en nuestras próximas actualizaciones. Esperamos que esto proporcione una mejor experiencia para usted y otros clientes en el futuro.
En caso de consultas adicionales, contáctenos en support@helixo.co o a través de nuestro chat en la aplicación. Siempre estamos encantados de ayudarle.

- Equipo de soporte de Helixo

March 4, 2022

I installed this app to try. It didn't fit my needs so deleted it during the trial period. App leaves code you need to manually delete from your store. If you're just going to to try make sure you're comfortable with removing their leftover code manually.

United Kingdom
4 days using the app
UFE - Upsell Funnel Engine replied March 5, 2022

Hi Omer Ozener, thank you for the review! But that's not true 🚫 (New merchants don't get confused). I can explain in detail, our app is one of the few apps that do this in a clean way!! 🧹

1. Most of the apps add some code to the theme for the proper working of the app. But most of the apps don't remove it because after uninstall apps lose access to the theme. 🥊

2. What UFE do differently is we optimized 🪄 our code in a way that it only loads the code if the app is installed. (For other apps, the theme injected code still loads and runs in merchants store)

# In order to check it yourself, install and uninstall UFE, then 🤿
Step 1: go to your store in Chrome browser and press "Ctrl + U" or "⌘ + U" to view the source code of the store
Step 2: Find for "ufe.helixo.co" keyword inside it, so you can check whether the code still adding on to the storefront or not. In our case, you can't find "ufe" related keywords because it's designed in a way to include only if the UFE is installed. But this is not the case for some other apps.

For the sake of transparency, after uninstall, we do send an email to the merchant informing about removing code snippets with a detailed article about it. We also recommend to contact us if the merchant needs help, we will do it for them as soon as possible. 🤝

Sorry for the inconvenience caused, and thank you for your positive review and for allowing me to explain it to everyone! 🙌

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Nikitha, Customer Support Advocate.

June 16, 2022

why the app didn't work these few days???
and can't contact the customer service, please repair it urgently!!

Hong Kong SAR
About 1 year using the app
UFE - Upsell Funnel Engine replied June 16, 2022


I appreciate your honest feedback here, and I’m so sorry about the inconvenience on our part.

Actually, today, our CDN Service provider 'Cloudflare' was down.
So, most of the services including Shopify itself were down for certain regions.

This caused an unexpected error and that's why our app didn't work for you.
And our engineering team was able to manage this issue as soon as possible.

Hope that no other issues persist and it is working perfectly for you.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Tinu, Customer Support Advocate.