Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and diverse features for creating upsell opportunities, such as bundle discounts and pop-up reminders. Many have found it effective in boosting revenue and average order value. The support team is praised for their exceptional service and swift responses. The app offers extensive customization, even on the free plan, and is compatible with various themes and apps. It's suitable for all business sizes due to its scalability. However, some merchants find its limited multi-language support a drawback.

September 3, 2020

This app is incredible. I can't believe how easy it is to use, to customise, and how readily the staff offer support, all for free. I HIGHLY recommend this.

bearcraftmusic
United Kingdom
About 2 hours using the app
September 18, 2020

Best upsell bundle app on the market. Super user friendly

easy to use, pretty interface, and awesome support!

Bela Belinda
Brazil
About 2 hours using the app
November 14, 2020

Love it! Immediately after setting it up with customer service, i went back to tha dashboard page and had 5 people check out the upsell. Yeah! Customer service was professional and great. Thank you

BUtiful.store
United States
About 2 hours using the app
March 11, 2021

It is easy to use, and when I had questions Sarah from the chat helped me :) very good customer service!!! Thank you!

MyDyslexia
Finland
About 2 hours using the app
April 16, 2021

The app offers all of the functionality (upsell, cross-sell, funnels) for one monthly rate (ours is about $30/month) that my other Upsell app wanted us to order 2 different apps at $30 AND a $99/mo upgrade for Funnels. Sarah in Chat support is fantastic and answered all my questions right away!

Lindi Skin
United States
About 2 hours using the app
November 27, 2019

The only problem with this apps is that when your customer click on the 'Add To Cart' Button, your Facebook pixel won't be able to triggered and recorded any ATC event. The first day after I use the apps, I have zero ATC. I hope the developer able to fix this. Anyway this is a good upsell apps if the above issue able to resolve. Thank you.

Klivoo
Singapore
2 days using the app
UFE - Upsell Funnel Engine replied August 17, 2020

Hello Frrayman Ang,

Thank you for sharing your feedback! 😊

This is a response to merchants who is reading this. There was a pixel issue and it was fixed immediately on November 28th. 🎉

As an extremely small team, we had some issues in our app on initial release and we usually fix any issues immediately whenever the merchant reports us, and we're very grateful that we've fixed all of those issues and introduced many incomparable features since launch. 🥳

As we all know that, even in big company apps have bugs, but how do we handle/react it matters. We usually fix any issues that merchants report within 24hrs of time.

We took almost 9 months to reply to this review (Issue was fixed 9 months back). We reached out multiple times with Frrayman Ang, he is an awesome guy and at last, he responded to our mail and told us that he will test it again, but unfortunately, he might be busy with his business.

Thanks again Frrayman Ang, and I would like to apologize again for the issue caused.

Valsaraj | Founder
Upsell Funnel Engine

October 20, 2021

I just got this app and it's everything i was looking for. I also needed help and the lovely lady behind the chat was very warm. friendly and fixed my issue within minutes. Thanks so much

Baby boo boutique
Australia
About 1 hour using the app
UFE - Upsell Funnel Engine replied October 21, 2021

Thank you so much. With your words, you have inspired us to work harder and keep up our effort to improve our services.

If you have further queries please contact us via our in-app chat or at support@helixo.co. We are always happy to help.

- Sarah, Customer Support Advocate.

February 22, 2022

Nice app and good customer service. Free to install and works great for you crosselling and upselling

Luxury Fragrances
Netherlands
About 1 hour using the app
UFE - Upsell Funnel Engine replied May 3, 2022

Thank you so much for taking the time to share your experience with our app. We take pride in knowing our customers are happy with their store experience.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Tinu, Customer Support Advocate.

May 10, 2022

Was looking for an app to assist with bundles and volume discounts - Installed the app and had fantastic support in assisting initial queries, very happy so far.

LifeSizeCutouts
Australia
About 1 hour using the app
UFE - Upsell Funnel Engine replied May 10, 2022

Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to help you again.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Tinu, Customer Support Advocate.

February 12, 2021

Amazing customer service and great app! I can recommend, the pricing is so good as well! Thank you guys!

Bartender World
Hungary
About 1 hour using the app