Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to enhance sales and raise average order value through features like bundle discounts and pop-up reminders. Its pricing model is seen as fair, charging more only when merchants sell more. The support team is recognized for their quick response and assistance, offering live chat and screen-sharing for complex issues. The app is also praised for its customization options, translation feature, and user-friendly design.

February 7, 2024

I recommend this app for creating uppsells. It is a bit more complex compared to other apps, but the live chat feature was helpful.

Titan Elites
Australia
About 3 hours using the app
UFE - Upsell Funnel Engine replied February 8, 2024

Thank you so much for taking the time to share your feedback and for giving our app a 4-star rating!

We're thrilled to hear that you found our live chat feature helpful in navigating the complexities of our app.

We understand that our tool may be a bit more advanced, but we're committed to providing robust features that help you create effective upsells for your business.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.


- Helixo Support Team

January 15, 2024

good en quick service

StudioKimm
Belgium
3 months using the app
UFE - Upsell Funnel Engine replied January 16, 2024

Thank you for the 4-star review!

We're delighted to know that you experienced good and quick service.

Your feedback means a lot to us. If there's anything specific you think we can improve to make it a 5-star experience next time. please feel free to share. We appreciate your support!

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.


- Helixo Support Team

August 2, 2023

Outstanding customer service for sure. I'm impressed by how the support team always responds quickly to my problems and questions.

Ecopify
United States
Almost 3 years using the app
UFE - Upsell Funnel Engine replied August 3, 2023

Hi!

Thank you for taking the time to leave us a 4-star review!

We truly appreciate your feedback and are delighted to hear that you find our customer service outstanding.
Providing timely and efficient support is one of our top priorities, and we're glad it has made a positive impression on you.

We always strive for excellence and aim to deliver 5-star experiences to all our customers.
We would love to know how we can make your interactions even better.
If you could kindly share any specific areas where you believe we can improve, we will be more than happy to take your suggestions into account for future interactions.

Your input is invaluable to us as we continuously work to enhance our services and meet the expectations of our valued customers like you.
Thank you again for your feedback and for choosing our services.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team

May 1, 2023

The response speed of the customer service is very fast and can help me solve the problem accurately

Ctrlboutique
United States
17 days using the app
UFE - Upsell Funnel Engine replied May 1, 2023

Thank you for taking the time to leave us a review! We're glad to hear that our customer service team was able to provide you with quick and accurate assistance to help resolve your issue.

At the same time, we noticed that you rated us 4 stars. We would like to know if there is anything else we can do to improve your experience with our product and services. We're always looking for ways to better serve our customers, and your feedback is essential in helping us achieve that goal.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team

Edited February 24, 2021

We are testing UFE as a funnel tool in various applications. It works well and the customer support I received was phenomenal. What couldn't be answered straight away was sent through to developers who assisted almost instantly. Sarah is an asset, she helped me tremendously. Great work keep it up.

Charlotte Rhys UK
United Kingdom
About 3 years using the app
Edited June 17, 2022

The customer service has definitely improved since my last review. Functionality is great, though there is a steep learning curve and it will take a while to understand all the features. I still think its a bit expensive, but it has a few features no other Cross Sell app has.

Kosha Yoga Co
India
Over 2 years using the app
Edited November 27, 2020

Has been successful for us. Easy to install and lots of options. Excellent and quick support too which is always very helpful when getting going.

Attack Magazine
United Kingdom
About 2 years using the app
September 15, 2021

sometimes all your funnels may disappear but don't worry, they'll reappear. :) just log back in. chat support suer helpful in the middle of the night while working on my store. :)

Waggitude
United States
Almost 2 years using the app
UFE - Upsell Funnel Engine replied September 15, 2021

Thanks a lot for your generous words. If in need of further help please contact us at support@helixo.co or via our in-app chat. We are always happy to help.

- Sreeshankar, Customer Support Advocate

November 25, 2020

This app works quite well and is pretty all-encompassing for various offers. The customer service on the live chat is very quick to answer and very helpful.

thecozyhomecollection
United States
Over 1 year using the app
May 18, 2021

I started using this app yesterday and I like it! Great support. They helped me to solve a problem very fast I'll upgrade my plan soon :)

myAGG
Italy
Over 1 year using the app
UFE - Upsell Funnel Engine replied June 8, 2021

Thank you for your kind words. We really appreciate that you took the time to share your experience with us. Is there anything we can do to improve our service? Your suggestions would be highly appreciated.

If in need of further help please contact us via the in-app chat or at support@helixo.co. We are always happy to help.