UFE Cross Sell & Upsell Bundle

Summary: The Thank You Page update is currently in progress. While Shopify announced the changes earlier, our developers are carefully implementing and testing it to ensure everything works smoothly. Offers on other pages are already live and generating revenue, and we discussed a credit to help balance the impact and recommended to add more offers on other pages in the meantime. An in-app banner and email notification have been initiated regarding the temporary hold, and the update will be released soon.

Hi,

We sincerely apologize for the inconvenience caused by the Thank You Page issue and for how the communication around it was handled. We completely understand how upsetting it must have been to see your top-performing offer register zero impressions - this is not the experience we want our merchants to have.

We’re happy to discuss a fair adjustment on credit if the initially suggested one does not meet your expectations. While reviewing your account, we also noticed that your other offers (like product page and cart page widgets) have been showing impressions and generating revenue between June–August. That’s why we suggested continuing with those placements while the Thank You Page update is finalised.
We understand this doesn’t fully replace your top-performing offer, but it can help bridge the gap in the meantime.

Please rest assured that the Thank You Page offers are not being removed permanently. Our product team is actively working on the updated version, which will be released within the next 2–3 weeks. We’ve also added an in-app banner and sent email notifications regarding this temporary hold, though we regret if these did not reach you in time.

We are genuinely saddened to see your experience turn into this review, as you’ve been one of our valued long-time merchants. Please know that we’ll do everything we can to restore your trust, both by ensuring the credit adjustment is fair and by keeping you personally updated on the Thank You Page release progress.

Thank you again for sharing your honest feedback - it helps us improve and ensures we build stronger communication moving forward.

Kind regards,

Athira
Customer Support Lead, Helixo

Wow, thank you so much for such an amazing review! 🙌 We’re beyond happy to know that our app has helped you generate an additional $5k in sales through upsells—it’s truly rewarding to see the real impact on your store.

We’ll make sure to pass along your kind words to Smrithi and our development team, they’ll be thrilled to hear this! 💖 Your appreciation means the world to us and motivates us to keep improving every single day.

Thanks again for trusting us and being part of our journey. We look forward to supporting your growth even more!

In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

– Helixo Support Team

Thank you so much for your amazing feedback! 💖🙏 We’re delighted to hear that you’re enjoying our app and finding it such a great fit for your store.

Our team takes pride in providing quick, reliable, and friendly support, so it’s very rewarding to know that our efforts made a positive difference for you. We truly appreciate your recommendation and look forward to continuing to support your growth!

In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

– Helixo Support Team