Upsell Kit: BOGO, Bundle & 30+

Hi there,

We’re really sorry to hear about your experience and truly appreciate you taking the time to share your feedback.

It looks like we missed your message at the time you reached out due to a temporary connectivity issue on our end, which prevented us from responding as quickly as we normally do. We completely understand how frustrating that must have been, especially when you were expecting timely support.

We want to clarify that our support is handled by real people, and we’re always here to help resolve any issues properly not just repeat responses. What you experienced doesn’t reflect the level of service we aim to provide.

We’d genuinely love the chance to make this right for you. If you’re open to it, please reach out to us again and we’ll prioritize your case and ensure everything is resolved quickly.

Thank you again for your honest feedback it helps us improve.

Best regards,
Upsell Kit Team

Thank you for your feedback. We’d like to clarify the situation.

Our records indicate that the app was used for 10 days, which is beyond the 7-day free trial, and the charge was therefore automatically applied by Shopify under “Professional” plan. Please note that all app billing is handled directly by Shopify.

We understand how this can be confusing, and as a gesture of goodwill, we’re happy to offer a full refund. Please reach out to us and we’ll be glad to assist.

— Upsell Kit Team