Koala Free Gift BOGO Upsell

Koala Free Gift BOGO Upsell

Reviews (352)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report this app boosts order values and customer engagement through easy setup of upsells, free gifts, and promotions. They value features like customer behavior targeting and offer customization. The app integrates seamlessly with Shopify and performs reliably. Support is praised for being responsive and helpful. Merchants recommend it for enhancing promotional strategies, noting its user-friendly interface, even for those with limited technical skills.

November 7, 2025

I'm sick of this company. I already pay $599 per year for Upsell Koala. The purpose of the app is to offer upsells to my customers. Now they want me to get a SEPARATE app for a SEPARATE subscription just to be able to do a BOGO upsell. That's ridiculous. I'm unsubscribing from both just because I don't like being taken advantage of.

Backfire
United States
7 months using the app
ProfitKoala replied November 10, 2025

Hello,

Thank you for your review. We are keen on improving your experience. We are really looking forward to talking to you or receiving more feedback via email.

Looking forward to hearing from you.

Regards,
Koala Gift team

December 15, 2025

Very misleading. Says 14 day trial, obv most do so that you can test, but it actually pretends to give you a 50% discount to the actual monthy price it says on Shopify and will charge right away. Was willing to test it out for a few days and then if it works to pay for the year but the fact it tried this bait and switch makes me cancel and go elsewhere.

DickxxxJane
Canada
14 minutes using the app
March 10, 2025

The free gift was not applied to my orders correctly. As a result, I had to issue refunds to customers, and some did not complete their orders because they were being charged for the free gift. I received numerous complaints. I do not recommend using this app

Damtuh
United States
6 days using the app
ProfitKoala replied March 13, 2025

Hello,

Thank you for your review. We are keen on improving our free application. We are really looking forward to talking to you or receiving more feedback via email.

Looking forward to hearing from you.

Regards,
Koala Gift team

April 2, 2025

It was free but now you need to pay to use it

HONOR STORE Ecuador
Ecuador
3 months using the app
ProfitKoala replied April 4, 2025

Hello,

Thank you for your review. We are keen on improving your experience. We are really looking forward to talking to you or receiving more feedback via email.

Looking forward to hearing from you.

Regards,
Koala Gift team

March 24, 2025

wasted so much time time trying to get this to work

Shield
United States
1 day using the app
ProfitKoala replied March 26, 2025

Hello,

Thank you for your review. We are keen on improving our free application. We are really looking forward to talking to you or receiving more feedback via email.

Looking forward to hearing from you.

Regards,
Koala Gift team