Koala Free Gift BOGO Gifts

I was having issues with my checkout and initially thought it was caused by the app. Max jumped in right away to help,we tried a few things within the app, but nothing seemed to fix it. Then Max went a step further and checked my Shopify dashboard. Turns out, my own manually set discounts were conflicting with the ones from Koala, which caused the issue.

Incredible customer service, Max really went above and beyond. And the app itself is great

21/6: 10/10 customer service. Only app that actually works without issues to add gift with purchase. Thank you

2/7: Updating my review. Support is amazing, had a question and they built out a new feature in a couple of days. Wow.

The ROI on this app = Great

The app is easy to set up and works seamlessly with our Shopify store. It made upsells and free gift promotions incredibly simple to implement. The support team has been very helpful and quick to respond whenever we had questions. Highly recommend if you're looking to boost your average order value with minimal effort!

The app is expensive, but does the job quite nicely.

Alina and Max assisted me along the way, and fixed the issue I had quite quickly.

I have another feature request for localisation feature for pop up notification. I hope that will get fixed soon.

Used different app for adding automated gifts and it was more complicated. I like the simplicity of this app, very easy to use and customer service is excellent. Thank you!