Propel Upsell & Cross‑sell , 265 reviews

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
    224
  • 10% of ratings are 4 stars
    26
  • 1% of ratings are 3 stars
    2
  • 1% of ratings are 2 stars
    3
  • 4% of ratings are 1 stars
    10
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to enhance profits and conversions through effective upselling and cross-selling features. They praise its user-friendly interface, customization options, and reliable performance. The customer support team is recognized for their prompt and efficient problem-solving. Merchants also value its affordability, with a free plan on offer. The app's design and ability to provide discounts and promotions are seen as positive aspects. It's also useful for selling add-on items and increasing average order value.

June 27, 2021

The app has massive loop holes in it, it allows a customer to delete products in their basket but the discounted upsell price remains, meaning the customer then only buys the discount product alone. It also allows the customer to multiply the discounted product's quantity and buy at the discount price as much as they want without adding more of the original upsell product? I already informed them of this months ago but still no fix.

Perfectly Healthy SA
South Africa
5 months using the app
Propel Commerce replied June 27, 2021

Hi there - we're very sorry about the late notification. I did not convey it very well a few months ago but we do have a feature called "Bundle enforcing", this feature does the following:
1. Remove upsell products from the cart if the product that triggered the offer is removed from the cart.
2. Remove upsell products from the cart if the offer's required trigger products are removed from the cart.
3. Prevent upsell product quantity changes in cart

Please feel free to reach out if you need help to set this feature up.

June 19, 2019

This app is very descriptive and easy to use. The only drawback is the choppy redirect to the transaction page. I believe this lack of smooth redirection can be a deterrent toward the buyers. Having a smooth transition through the payment process should be assuring.

ProductBreeze
United States
About 1 hour using the app
Propel Commerce replied June 20, 2019

Thanks for the feedback! We don't seem to have a ticket in our support desk from you. We would have been happy to investigate the issue and see if there's anything we could do to resolve it.

Edited November 6, 2019

This app removed my shipping rates, I spend some time setting up all the variables. Not happy about that, I dont have time to be messing with none sense Im just about to launch ads for my store. I tried to give it a one star, but they dont allow you to do so. They block the submit review button.

CaduwisPrint
United States
36 minutes using the app
Propel Commerce replied November 7, 2019

Hi there, sorry to hear you ran in to some difficulties. Did you reach out to our support staff for assistance? We'd be happy to help.

Upsell Now needs to update the checkout total on the cart page, and it sounds like your shipping rates feature may have been in the same block. We can correct that in two seconds via a settings change in the app.

Please do reach out to us so we can help resolve this.

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