Vanga AI Post Purchase Upsell

The best customer support in the world! They reply super quickly! No words.. The best post purchase upsell app!

I have now edited my review into a 5-star review because Vanga was able to quickly resolve the issue I wrote about in my original 3-star review below. I have now re-enabled the application and it has continued to bring in results.

Thanks to their great customer service and technical talent, I can continue to say that this is the best Upsell/Post-Purchase application we've ever used.

Keep up the great work!

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The best post-purchase upsell/Thank You page offers application we've come across... until we noticed that the Thank You page automatic offers show customers the SAME product that they JUST purchased... for a discounted price.

Customers then CANCEL their original order and purchase the same product for a discounted price using Vanga's Thank You page automatic offers. This is a fundamental issue with the logic of the Thank You page offers which cuts into product margins and adds extra admin for stores, unnecessarily.

Vanga's competitors already automatically remove showing the same product in their Thank You page offers.

We spoke to Vanga's customer service about this issue. Unfortunately, there is no solution for this on the horizon at the moment, and we have been advised to:

1) Create Manual offers PER product to avoid this problem, which is not practical for us at scale.
2) Remove automatic discounts from the Thank You pages (which we feel defeats the point).
3) Exclude products from being upsold (which would mean we would have to exclude every product in our store?).

We have had a very fantastic experience with this application until running into this fundamental problem, so we advise both Vanga and multi-product stores to consider this feedback strongly, to avoid customers canceling orders upon seeing the same discounted product on the Thank You page offers as the ones they've already ordered.

Hoping for a resolution soon! Will be disabling this application until then.

I used this app and help me a lot and has great customer support! I recommend this app to every seller which wants to increase AOV and profit in-store! 22% CR

I was just blown away by how I was helped by Reda! His help was unlike any help I've ever received from any service ever!

It was a great experience.” “I recently chatted with Reda, again, fantastic! “I'm having a great experience with the Vanga app and that's because Reda answered all my questions very professionally. He was there to make sure I understood everything! He really went out of his way to help me understand the app!!

I would high recommend him, the app and his incredible service to anyone!

Norman Green

Great app with an excellent ROS 14% and conversation rate both on the cart (14%) and the post-purchase upsells (7%)

The support team are responsive and has worked hard to accommodate our needs which admittedly tend to push the boundaries of what Vanga offers.

This is fast becoming one of our recommended apps with ROAS and conversion numbers like this it's hard not to be impressed!

Application simple a installer et intuitive. Le service client est rapide et efficace, ils nous répondent vite et sont très professionnels. Merci a Reda de son soutien. Je recommande

Great Support and a great app. They are willing to go above and beyond to fix anything or bug that may appear. Reda is a superstar. I don't think she sleeps.

Très content de cette application vous pouvez personnaliser l'Upsell, l'interface est simple d'utilisation et surtout ça fonctionne bien en matière de vente ! L'assistance répond rapidement, je recommande :)

Just hours after installing the app, we're seeing post-purchase upsells! I'm super excited to see how much better the app gets with more optimization.

Update: Vanga updated their pricing from free to a credit-and-percentage commission-based model. Early adopters received an extra one time credit, but no prior warning was given. We were not legacied into the original pricing structure. It feels a bit like a bait-and-switch to get early good reviews.

Second Update: The team at Vanga reached out and apologized for the sudden pricing structure change. They also offered a retroactive concession to make things right. I appreciate their proactive attitude in addressing our concerns and am updating my rating accordingly.

Great app for increasing average order value.. with exceptional support & a lovely team. Thanks guyz <3