評價 (59)

整體評分
5
各級評分數量
  • 98% 的評分為 5 顆星
  • 2% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 0% 的評分為 1 顆星
2022年6月27日

Great app so far. Was pretty straightforward to setup. Support was super fast on my questions as well. Looks like it will work perfectly for my business and can't wait to see the results.

DIY Training Center
加拿大
使用應用程式 大約1年
編輯時間:2023年5月4日

The best customer support in the world! They reply super quickly! No words.. The best post purchase upsell app!

Spartan Ice Bath
保加利亞
使用應用程式 12個月
編輯時間:2023年1月2日

I have now edited my review into a 5-star review because Vanga was able to quickly resolve the issue I wrote about in my original 3-star review below. I have now re-enabled the application and it has continued to bring in results.

Thanks to their great customer service and technical talent, I can continue to say that this is the best Upsell/Post-Purchase application we've ever used.

Keep up the great work!

--------------------------

The best post-purchase upsell/Thank You page offers application we've come across... until we noticed that the Thank You page automatic offers show customers the SAME product that they JUST purchased... for a discounted price.

Customers then CANCEL their original order and purchase the same product for a discounted price using Vanga's Thank You page automatic offers. This is a fundamental issue with the logic of the Thank You page offers which cuts into product margins and adds extra admin for stores, unnecessarily.

Vanga's competitors already automatically remove showing the same product in their Thank You page offers.

We spoke to Vanga's customer service about this issue. Unfortunately, there is no solution for this on the horizon at the moment, and we have been advised to:

1) Create Manual offers PER product to avoid this problem, which is not practical for us at scale.
2) Remove automatic discounts from the Thank You pages (which we feel defeats the point).
3) Exclude products from being upsold (which would mean we would have to exclude every product in our store?).

We have had a very fantastic experience with this application until running into this fundamental problem, so we advise both Vanga and multi-product stores to consider this feedback strongly, to avoid customers canceling orders upon seeing the same discounted product on the Thank You page offers as the ones they've already ordered.

Hoping for a resolution soon! Will be disabling this application until then.

nightcity clothing
英國
使用應用程式 7個月
編輯時間:2022年11月5日

I used this app and help me a lot and has great customer support! I recommend this app to every seller which wants to increase AOV and profit in-store! 22% CR

PiPPiN
英國
使用應用程式 6個月
2023年6月6日

I was just blown away by how I was helped by Reda! His help was unlike any help I've ever received from any service ever!

It was a great experience.” “I recently chatted with Reda, again, fantastic! “I'm having a great experience with the Vanga app and that's because Reda answered all my questions very professionally. He was there to make sure I understood everything! He really went out of his way to help me understand the app!!

I would high recommend him, the app and his incredible service to anyone!

Norman Green

Deals Visit
美國
使用應用程式 5個月
編輯時間:2023年3月4日

Great app with an excellent ROS 14% and conversation rate both on the cart (14%) and the post-purchase upsells (7%)

The support team are responsive and has worked hard to accommodate our needs which admittedly tend to push the boundaries of what Vanga offers.

This is fast becoming one of our recommended apps with ROAS and conversion numbers like this it's hard not to be impressed!

We Print Miniatures
英國
使用應用程式 4個月
2023年5月12日

Great Support and a great app. They are willing to go above and beyond to fix anything or bug that may appear. Reda is a superstar. I don't think she sleeps.

Spiritual Splendors
美國
使用應用程式 3個月
2022年5月10日

Très content de cette application vous pouvez personnaliser l'Upsell, l'interface est simple d'utilisation et surtout ça fonctionne bien en matière de vente ! L'assistance répond rapidement, je recommande :)

Horalight
法國
使用應用程式 3個月
Brio Commerce 已回覆 2022年5月11日

Nous apprécions les aimables paroles. Continuer à grandir avec Vanga! :)

編輯時間:2024年1月22日

Just hours after installing the app, we're seeing post-purchase upsells! I'm super excited to see how much better the app gets with more optimization.

Update: Vanga updated their pricing from free to a credit-and-percentage commission-based model. Early adopters received an extra one time credit, but no prior warning was given. We were not legacied into the original pricing structure. It feels a bit like a bait-and-switch to get early good reviews.

Second Update: The team at Vanga reached out and apologized for the sudden pricing structure change. They also offered a retroactive concession to make things right. I appreciate their proactive attitude in addressing our concerns and am updating my rating accordingly.

Sage & Sill
美國
使用應用程式 2個月
Brio Commerce 已回覆 2022年2月7日

Hello!

We are actively reviewing our communication processes to prevent similar situations in the future. Your feedback has shed light on areas where we can improve, and we are committed to addressing these concerns promptly.

If you have any further questions or if there's anything specific you would like to discuss, please feel free to reach out to our customer support team. We value your input and are here to assist you in any way we can.

Thank you once again for your understanding and continued support. We look forward to working together to make your experience with Vanga even better.

- Ivy

2021年11月7日

Great app for increasing average order value.. with exceptional support & a lovely team. Thanks guyz <3

NOMAD&EVE
英國
使用應用程式 大約1個月
Brio Commerce 已回覆 2022年3月22日

Thank you as well for the lovely review. Keep that revenue going!