Overall rating Based on 67 reviews
Just Paint By Numbers
Fulfilled 500+ order with "Pending fulfillment" status. To switch it to "Fulfilled" status we spend 3 days of manual work as nothing helps. The support team was unuseful absolutely. Keep away this app.
We feel the pain that the status were updated wrongly. UpTracker can perform correction to update of wrongly fulfilled orders. UpTracker can use like a bundle edit of fulfillments too. Do switch to file upload and enabled the option "Update fulfilled orders too" to do that.
Top Gadget Corner
it was good until recently, it stopped working after they had an huge outage (their homepage says they were fixing it), not only that it doesn't work anymore(even after I tried clear all cookies & cache), the uploaded excel files was placed in queue and NEVER do anything....when it works it picked orders to fulfill which is horrible to look through ALL my orders to check which is now fulfilled and which one is unfulfilled...I have to do it manually 1 by 1.... (imagine 100 orders or 1000 orders)
We are very sorry for this experience. UpTracker was doing a migration to new servers. There was a minor mistake happen during the migration that causing the downtime is longer than usual. Everything is back to normal now. If not, please reach out to us at firstname.lastname@example.org.
Too slow when updating old orders
The review pop up is over the top. Its effecting us uploading files
My Christmas 2
Difficult to get going. not overly intuitive.
Direct Sports Inc
Not reliable. Seems to fail when we need it the most. Would not recommend. Always a "server error" on their end when something goes wrong. Actively looking for a replacement.
We apologize that UpTracker schedule wasn't working at 100% after we migrated to a new server. Is because of some technical issue but Good news! we already resolved the issue and it will continue to back to normal and even better now. We have double the capacity of UpTracker server to serve more orders and less delay. Please give it a try again.
app was great, been some updates and now it doesnt work, just keeps saying source is being updated been 10 hours and no trackings have been implemented, no answer from support yet...customers are waiting for their tracking this is ridiculous