USAdrop‑Global Dropshipping , 128件のレビュー

総合評価
4.5
評価レベルごとの件数
  • 評価の83%は5つ星です
  • 評価の2%は4つ星です
  • 評価の2%は3つ星です
  • 評価の0%は2つ星です
  • 評価の13%は1つ星です
2022年12月10日

I Cannot Even Register To Open App On My Shopify Store.. It Asks For a phone Number, To send A Code, Which Doesn't Work...I've Tried And Tried But It Doesn't Work. Super Frustrating.

Inspire Divine Breath
アメリカ合衆国
アプリの使用期間:7ヶ月
USAdropが返信しました 2022年12月13日

Dear friends

We apologize for this unpleasant experience and we will take it seriously!

We will assist you in registering with USAdrop. You may not have received SMS messages because the signal was blocked during transmission. In the same way, your sales agent is actively communicating with you, hoping you will respond.

If you have any other questions, please contact our official email: info@usadrop.com, USAdrop will serve you wholeheartedly

編集日:2022年11月19日

Updated review: April my agent ended up handling my situation very nicely. April is 5 stars. what brings this down to 3 stars is the customer service not providing contact info and the company making cancelling a policy harder than it should be. It amazes me that the companies reply is apologizing for my agents lack of communication instead of addressing their customer service and cancellation policies. If it wasn't for April I would have left my review at 1 star Old review: I have been trying to cancel my plan with USA drop for 15 days now. Customer service told me they could not cancel. I had to speak with my agent "Megan" but did not provide any contact info. I didn't even know I had an agent. When I asked for her contact info they then stated that my agent was April and I would need to contact her. Again no contact info was provided. SO, I emailed again requesting this info. I hate leaving bad reviews for any company but this is wrong. If not resolved today I will spend the weekend contacting shopify, the BBB, my cc company (as I will not be paying for a service I requested be cancelled) and using facebook, instagram, twitter, tiktok and youtube media platforms to raise awareness about this company. I really hope I don't have to go down this path.

Mychelle's Pain Relief Rack
アメリカ合衆国
アプリの使用期間:5ヶ月
USAdropが返信しました 2022年11月4日

Dear friend

We extend yet another apology for the lack of communication and service provided by your agent.
Our Customer care department here at USAdrop are investigating what caused such decay in service.

This lack of transparency and communication is not tolerable by any means and quite unexpected as it only hurts our business as much as it hurts yours.

We do ask for your patience for the time being, as we look into the matter with the Agent.
Please expect to hear from us soon, as we do intend to see this situation cleared up as soon as possible

Once again we sincerely apologize for this mishap

USAdrop support team

編集日:2022年3月11日

The agents/customer service were quite slow, which is very detrimental when it comes to fulfillments and updates

Market Thrill
アメリカ合衆国
アプリの使用期間:約2ヶ月
USAdropが返信しました 2022年3月5日

Hello Market Thrill,
We are truly sorry for your poor experience with USAdrop.
We take it upon ourselves to ensure the highest quality service is met, always. That being said, we would like to follow up with you and know what we can do to make it up to you!
Again, sorry for your troubles.
Have a great day!