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I love USA Drop! Its great that they give you an agent that works with you personally and I've loved working with my agent Judy and she's been awesome! She's been amazing during this whole process with products and orders. Very responsive and very helpful! Will continue to use this app!!
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Great prices, fast shipping, helpful and friendly staff. Really happy with USADrop and I'm excited to use their extra-fast shipping arrangement
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
I CHOSE TO SUSPEND THE SERVICE.
Dear Customer,
We sincerely apologize for the inconvenience you've experienced. Let's work together to resolve this issue. Currently, we're unable to locate your account information and are unaware of your agent's details. Could you please provide us with specific information so we can assist you promptly?
Please reach out to our support team at:
Email: Info@USAdrop.com
WhatsApp: Rick WhatsApp: +86 133 3602 2767
This will help us understand how to proceed further.
At USAdrop, customer satisfaction is our top priority, and we are committed to improving our services. Rest assured, your concern will be addressed promptly.
Warm regards,
USAdrop Support Team
I have 100+ items listed on my website and USAdrop always sourced for me in quick time. When the item is out of stock they always try their best to contact the factories to get my order fulfilled.
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
My experience working with them has been great! Rachel was very attentive and patient. She can solve all problems, which is very reassuring to me. Highly recommend them for anyone in the e-commerce space.
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Rude, unresponsive and unprofessional - their agent Sirena Chen took 24 hours to respond to my first WhatsApp and telegram message.
She did not read my simple question in detail. Her useless response told me she had not checked the information which I had sent her
It took her 5 mins to respond to anything on WhatsApp.
She would not tell me what their working hours and days were. Until I asked her three times.
Do they speak English? Translator?
Unlike their competitors they only work very specific days and hours which you won’t find advertised. So unless you’re telepathic?…good luck.
She said I was rude for disturbing her dinner.
I raised a compliant info@ and no one responded to that after 12 hours.
I’m a first time customer and this was just for a basic sourcing quote.
I will now disconnect my store and take my business elsewhere.
Even if they respond to this - they won’t tell you who specifically is the person responding as they hide behind the USADrop name.
Dear Roy
Thank you for bringing your experience with USADrop to our attention. We sincerely apologize for the disappointing level of customer service you received. We understand that slow response times and being ignored can be frustrating and are not reflective of the service we aim to provide.
We are very sorry that your agent Sirena did not inform you of our working hours in time, but Sirena also replied to your message during non-working hours, and we tried to contact you by other means in the following working days, but you did not read our message. We are actively working to address these issues and improve our response times. We appreciate your feedback and will use it to make the necessary improvements to ensure a more attentive and efficient customer support experience. We are very sorry for your experience in USAdrop.
We value your feedback and will continue to strive for excellence in customer service. If there's anything else we can do to rectify the situation or assist you further, please don't hesitate to reach out to us directly. We appreciate your understanding and hope that you will consider giving us another chance in the future.
Best regards,
USADrop Customer Support
I Cannot Even Register To Open App On My Shopify Store.. It Asks For a phone Number, To send A Code, Which Doesn't Work...I've Tried And Tried But It Doesn't Work. Super Frustrating.
Dear friends
We apologize for this unpleasant experience and we will take it seriously!
We will assist you in registering with USAdrop. You may not have received SMS messages because the signal was blocked during transmission. In the same way, your sales agent is actively communicating with you, hoping you will respond.
If you have any other questions, please contact our official email: info@usadrop.com, USAdrop will serve you wholeheartedly
I've been working with USAdrop for about 6 months now. Michael and his team is very professional and response very fast with my queries. However, had a few miscommunications with them which cost us some time. But all in all, service was good and those looking at a reliable agent should hook them up.
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
I just recently switched from CJ to USA drop, my agent is April, great communication with him, he was able to help me going through every steps and set up the whole thing so I wouldnt need to worry about a thing and focus on the sale. highly recommended.
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Updated review: April my agent ended up handling my situation very nicely. April is 5 stars. what brings this down to 3 stars is the customer service not providing contact info and the company making cancelling a policy harder than it should be. It amazes me that the companies reply is apologizing for my agents lack of communication instead of addressing their customer service and cancellation policies. If it wasn't for April I would have left my review at 1 star Old review: I have been trying to cancel my plan with USA drop for 15 days now. Customer service told me they could not cancel. I had to speak with my agent "Megan" but did not provide any contact info. I didn't even know I had an agent. When I asked for her contact info they then stated that my agent was April and I would need to contact her. Again no contact info was provided. SO, I emailed again requesting this info. I hate leaving bad reviews for any company but this is wrong. If not resolved today I will spend the weekend contacting shopify, the BBB, my cc company (as I will not be paying for a service I requested be cancelled) and using facebook, instagram, twitter, tiktok and youtube media platforms to raise awareness about this company. I really hope I don't have to go down this path.
Dear friend
We extend yet another apology for the lack of communication and service provided by your agent.
Our Customer care department here at USAdrop are investigating what caused such decay in service.
This lack of transparency and communication is not tolerable by any means and quite unexpected as it only hurts our business as much as it hurts yours.
We do ask for your patience for the time being, as we look into the matter with the Agent.
Please expect to hear from us soon, as we do intend to see this situation cleared up as soon as possible
Once again we sincerely apologize for this mishap
USAdrop support team