USAdrop‑Global Dropshipping , 139 vurderinger
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Customer service is the worst I've seen yet. All the people recommending Usadrop seem to be affiliate marketers. I opened a 2nd drop shipping store and was excited to use this supplier but I quickly realized they were not going to be reliable. Customer service is nonexistent and when you finally get someone they don't help because they don't stick around long enough for you to tell them what you need assistance with. Horrible. Don't recommend.
Hello
Please accept our sincere apologies for the bad service experience you received. Please understand that there is a time difference between us as well. If you have any problem or need guidance from USAdrop, please kindly leave messages to us, and we will reply to you and give the solutions asap. In Q4, we get very busy, so if you don't receive a reply from your agent in time, the USAdrop support team will urge your agent.
Please leave a message if you have any questions. We will answer them as soon as possible.
Thank you for your understanding
I recently had the unfortunate experience of using USADrop and I must say, the level of customer service provided was extremely disappointing. The response times from their "agents" were unbelievably slow, leaving me on read for days before receiving a reply. It was frustrating to have to wait for such an extended period for a simple response.
Even worse, there were instances where my inquiries were completely ignored, forcing me to resort to spamming them just to get a reply. This lack of attentiveness and disregard for customers' concerns is simply unacceptable.
Given the plethora of other options available in the market, I cannot in good conscience recommend USADrop to anyone. Their slow response times and poor customer service reflect a lack of professionalism and a disregard for their customers' satisfaction.
I strongly advise exploring alternative services that prioritize efficient communication and responsive customer support. Save yourself the frustration and seek out better options for your needs.
Overall, my experience with USADrop has been nothing short of disappointing, and I regret choosing their service.
Additionally, another major drawback of using USADrop is the inability to cancel your subscription directly within the app. Instead, you are required to go through the hassle of contacting their agents to initiate the cancellation process.
Dear CarPlayGenius,
Thank you for bringing your experience with USADrop to our attention. We sincerely apologize for the disappointing level of customer service you received. We understand that slow response times and being ignored can be frustrating and are not reflective of the service we aim to provide.
We are actively working to address these issues and improve our response times. We appreciate your feedback and will use it to make the necessary improvements to ensure a more attentive and efficient customer support experience.
Regarding the cancellation process, we understand that it can be inconvenient to contact our agents for cancellation. We are currently working on a feature that will allow customers to cancel their subscriptions directly, eliminating the need for contacting our agents.
We value your feedback and will continue to strive for excellence in customer service. If there's anything else we can do to rectify the situation or assist you further, please don't hesitate to reach out to us directly. We appreciate your understanding and hope that you will consider giving us another chance in the future.
Best regards,
USADrop Customer Support
This is the worst service I´ve ever used. Tracking can´t be copied or hasn´t been provided even when I asked several times. They lied about the shipping service. I would not recommend this app.
Dear friend
First of all, I am very sorry for causing you trouble, but please believe in our sincerity. The shipping time of most of our orders are within the timeliness we advertise, and there is no fraud. There will indeed be some force majeure factors during the transportation process, and we are very sorry for the delay in your order. We would like to follow up with you and know what we can do to make it up to you!
Again, sorry for your troubles.
Have a great day!
I do not recommend this app to anyone starting a business, they advertise 2-7 business days shipping but this is not accurate. I listed the product to my store that have the 2-7 business days because they stated that the products are in US warehouse which is a lie I have order 15 days already to be delivered and not even update from their carrier. Please avoid this fake advertise app.
We apologize for this unpleasant experience and we will take it seriously!
Our team will assist you in identifying the specific reasons, as well as find a way to reduce your losses. Likewise, your sales agent is actively communicating with you, hoping to get a response from you.
If you have any other questions, please contact our official email: info@usadrop.com, USAdrop will serve you wholeheartedly
I had to change my review. The items never came in 5-8 days as claimed. I had a product delivered to my home and the "card" that was inside was awful quality.
Hello PlentiCove,
We are truly sorry for your poor experience with USAdrop.
We take it upon ourselves to ensure the highest quality service is met, always. That being said, we would like to follow up with you and know what we can do to make it up to you! For the shipping time, Heidi will follow up.
Again, sorry for your troubles.
Have a great day!
I use two days. So bad. Items are simply not added to the store. Support doesn't respond at all. I do not know what to do. Why am I paying money? I even wrote to them on Instagram. No answer. I have a premium subscription. There are only 6 products in the This Week's Winners section!
Dear customer,
We apologize for the poor experience you had with USAdrop.
Your exclusive agent as well as your official customer service department have been asked to respond to you as soon as possible. I would appreciate it if you could let us know if their expertise can assist you in solving the problem you're currently facing.
Additionally, we apologize in advance for the inconvenience of not being able to reply over the weekend due to the time difference. We apologize for the inconvenience.
Please feel free to contact USAdrop if you have any questions in the future. We will actively assist you!
How do I cancel this. I have to cancel my customer's order and refund their money because there is no customer service from usadrop. Emails give me the run a round and whatsap gets no response. I'm totally devastated because this company came highly recommended.
Hello Brand63,
We are truly sorry for your poor experience with USAdrop.
We take it upon ourselves to ensure the highest quality service is met, always. That being said, we would like to follow up with you and know what we can do to make it up to you!
Again, sorry for your troubles.
Have a great day!
I Had a horrible Experience with USA Drop. Super unprofessional. No Customer Support at all. My "Sales Agent' Gave me horrible quotes that didn't even match the prices from original link. Only gave me a quote on one variant and when I asked for more she just said thats all they do. Asked several times to speak to a live representative and was ignored. Only way to contact is through Skype or Whats App and when you do it takes forever. I asked for a refund and to cancel my membership because there is no where on the site to go to cancel membership, and they lied and still havent cancelled so now i have to call my bank. Website layout is so confusing and hard to navigate. Customer Support is horrible. Overall made my dropshipping experience bad. Very Poor Company do not recommend to anyone if you are getting into dropshipping. If I could give 0 Stars I would. Convinced some of these "5 star reviews" are imported and fake.
Hello Cozy,
Please accept our sincere apologies for your poor experience with USAdrop.
As we understand that communication with the agent hasn't been up to our company standard, we would also like to thank you. This is valuable feedback for USAdrop to improve these kinds of situations and overall performance of our agents.
Our customer support has already addressed your demands
(Cancellation of the account)
if there is anything else we can do for you please let us know
Customer service is none existent. Only way to contact is through whatsapp or skype and they wont reply. No help section on website.
Hello
Please accept our sincere apologies for the bad service experience you received. Please understand that there is a time difference between us as well. A message at 2am, they may not be able to reply in time. While USAdrop agent's professionality can provide you with efficient order fulfillment services in their work time.
Please leave a message if you have any questions, we will answer them as soon as possible
Thank you for your understanding
DO NOT USE.
Most if not all of the 5 star reviews are fake.
Extremely horrible company. They will quote you an extremely cheap price for a product, and once you place orders and it is time to fulfill them, they will jack up the prices to a crazy amount and ask you to pay it, else they will not fulfill. This forces your hand to either pay them the money or to refund your customers (or find another supplier, which you will still lose money on due to their initial low price for the product).
For reference, product I was selling was quoted to me for $7.9. After 50 orders, I ask for fulfillment and they tell me product is $50 (YES, $50 LMAO). Save yourself the time, headache, and misery and just use another fulfillment service (zendrop, cjdropshipping, etc...). Anything is better than this one.
Stay far away, and I do not understand how Shopify is allowing this app to be on the store.
Dear Customer,
We would like to extend our sincerest apologies for the unfortunate experience you have had with our company. We deeply regret any inconvenience or dissatisfaction caused to you due to our mistake, and we assure you that we take such matters seriously.
Upon conducting a thorough investigation, we have identified the root cause of the issue and our agent has already reached out to you with a solution. We kindly request you to check the message at your earliest convenience so that we can continue to address the matter to your satisfaction.
At our company, we pride ourselves on providing exceptional customer service, and we are truly sorry that we fell short of your expectations. We assure you that we have taken corrective measures to ensure that such incidents do not recur in the future.
Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter. We value your business and look forward to the opportunity to serve you better in the future.
Best regards,
USAdrop