Recenzje (215)

Ogólna ocena
4,6
Liczba recenzji z daną oceną
  • 83% ocen to oceny z 5 gwiazdkami
  • 4% ocen to oceny z 4 gwiazdkami
  • 2% ocen to oceny z 3 gwiazdkami
  • 0% ocen to oceny z 2 gwiazdkami
  • 11% ocen to oceny z 1 gwiazdkami
25 wrzesień 2023

My friend introduced Michael and Judy they are the best. they are good in communication and helped me in many situations. one of the fastest fulfillment I got ever and their price quotation are so good!. nice to work with you guys! :)

ChilKids
Wielka Brytania
3 miesiące korzystania z aplikacji
USAdrop odpowiedział(a) 26 wrzesień 2023

Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!

Edytowano 14 lipiec 2023

-Edit-
My original agent, Michael got in touch with me and told me that he was on a business trip and asked another agent to help out with my orders. He told me he found out about what happened and told me that we will continue to process orders at the quoted price since it wasnt a mistake. He refunded the amount i paid extra and said he was sorry for the inconvenience. Michael was very helpful and understanding of the situation, he knows how to speak to customers and even gave some insight on new products.. Give this man a raise.

-Original-
After processing with them 9k of my money on orders i am just done. Was with CJ in the past and processed with them over 200k of my own money, offered me great support, great discounts, great everything. I decided to move to USAdrop because i believed it was a lot promising. And in the begining when i switched on in 2022 it was all perfect. The gave me good prices, fast shipping times, quick support, complete experience, thought i had found a better alternative!

I took a break from work for more than 8months. Now 2023 wanted to start over again and said yeah why not go with USAdrop. Well i started with them a new store. Sourced a product, was crazy expensive. Could find it on aliexpress for 25 and alibaba 10-15(prices include shipping). They quoted it at 36!! I got in touch with support through telegram. After 3 days i got a response and a very nice quote of 11 usd shipped! Even though the support took time i was amazed but not for long.

Processed the first order, all good. Second order comes in, in another variation, thats where the issues started. The product was getting quoted again.. They quoted me with 26usd. When i got in touch they took 4 days to answer to me and told me that its a good quote and that the previous was a mistake from the agent and now i gotta pay extra for my orders + they needed to charge extra my first order, even though the only reason i run the product it was the quote i got.

Anyways not recomended, they don't really care about the customer even if they see that the potential is huge. Support takes ages, quotes are same or even worst than aliexpress, like whaaat. You are better off just sourcing your products from alibaba suppliers directly, thats exactly what they do anyways.

If i do not get any satisfactory support and reimbursement i will just switch to CJ which was fair with me or just process from agents/alibaba suppliers.

Squeazy
Indonezja
3 miesiące korzystania z aplikacji
USAdrop odpowiedział(a) 16 lipiec 2023

Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!

28 lipiec 2023

So far in my experiance Rick has been fantastic. Looking forward to a fantastic relationship as things continue to grow.

stremtek
Australia
3 miesiące korzystania z aplikacji
17 maj 2023

I recently had the unfortunate experience of using USADrop and I must say, the level of customer service provided was extremely disappointing. The response times from their "agents" were unbelievably slow, leaving me on read for days before receiving a reply. It was frustrating to have to wait for such an extended period for a simple response.

Even worse, there were instances where my inquiries were completely ignored, forcing me to resort to spamming them just to get a reply. This lack of attentiveness and disregard for customers' concerns is simply unacceptable.

Given the plethora of other options available in the market, I cannot in good conscience recommend USADrop to anyone. Their slow response times and poor customer service reflect a lack of professionalism and a disregard for their customers' satisfaction.

I strongly advise exploring alternative services that prioritize efficient communication and responsive customer support. Save yourself the frustration and seek out better options for your needs.

Overall, my experience with USADrop has been nothing short of disappointing, and I regret choosing their service.

Additionally, another major drawback of using USADrop is the inability to cancel your subscription directly within the app. Instead, you are required to go through the hassle of contacting their agents to initiate the cancellation process.

CarPlayGenius
Finlandia
3 miesiące korzystania z aplikacji
USAdrop odpowiedział(a) 18 maj 2023

Dear CarPlayGenius,

Thank you for bringing your experience with USADrop to our attention. We sincerely apologize for the disappointing level of customer service you received. We understand that slow response times and being ignored can be frustrating and are not reflective of the service we aim to provide.

We are actively working to address these issues and improve our response times. We appreciate your feedback and will use it to make the necessary improvements to ensure a more attentive and efficient customer support experience.

Regarding the cancellation process, we understand that it can be inconvenient to contact our agents for cancellation. We are currently working on a feature that will allow customers to cancel their subscriptions directly, eliminating the need for contacting our agents.

We value your feedback and will continue to strive for excellence in customer service. If there's anything else we can do to rectify the situation or assist you further, please don't hesitate to reach out to us directly. We appreciate your understanding and hope that you will consider giving us another chance in the future.

Best regards,

USADrop Customer Support

4 maj 2023

I am more than satisfied with usadrop! They always help you, no matter what the problem. It makes my whole business much easier and more efficient!

Itacave
Włochy
3 miesiące korzystania z aplikacji
USAdrop odpowiedział(a) 5 maj 2023

Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!

15 sierpień 2023

I had a great Experience with Rick and the way Rick answering questions are awesome.Customer service is best.

Greynn
Indie
3 miesiące korzystania z aplikacji
USAdrop odpowiedział(a) 16 sierpień 2023

Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!

1 czerwiec 2023

Rick has been incredibly helpful in assisting me with various questions I had. Despite not having any orders yet, Rick's guidance was instrumental in getting my website ready for launch. I highly recommend Rick for his exceptional support and knowledge.

Seven And I
Stany Zjednoczone
3 miesiące korzystania z aplikacji
USAdrop odpowiedział(a) 2 czerwiec 2023

Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!

25 wrzesień 2023

best agent ever

Comfortify NL
Stany Zjednoczone
2 miesiące korzystania z aplikacji
USAdrop odpowiedział(a) 26 wrzesień 2023

Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!

2 sierpień 2022

This is the worst service I´ve ever used. Tracking can´t be copied or hasn´t been provided even when I asked several times. They lied about the shipping service. I would not recommend this app.

shehzadizevar
Niemcy
2 miesiące korzystania z aplikacji
USAdrop odpowiedział(a) 3 sierpień 2022

Dear friend
First of all, I am very sorry for causing you trouble, but please believe in our sincerity. The shipping time of most of our orders are within the timeliness we advertise, and there is no fraud. There will indeed be some force majeure factors during the transportation process, and we are very sorry for the delay in your order. We would like to follow up with you and know what we can do to make it up to you!
Again, sorry for your troubles.
Have a great day!

27 wrzesień 2023

I'm newer to drops hipping but USA DROP has everything you need and they're experienced. They are honestly the best. I get my own agent within to source all my products for me, they get me good prices, good shipping times, good branding, good communication, and overall really great service.

I was hesitant to switch to them because I was DM'd on fakebook by a random person about it. But after some investigation I realized it was a legit recruiter or something and I'm honestly very surprised and satisfied with the service.

Vebé
Stany Zjednoczone
2 miesiące korzystania z aplikacji
USAdrop odpowiedział(a) 3 październik 2023

Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!