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Hi Everybody! Please, do not waste time and never subscribe for that service. First, we purchased the plan for 10$ then all of a sudden they started charging 30$. I think they hoping nobody notices. Then there is no option to cancel, you will have to call bank to reissue your card or block them for charging you. Its about subscription.
Do not believe fast delivery what they say about 5-8 days. It is not true at all. one item came for one week but others i was waiting month. Guys, try to find any other dropshipping company.
!!!YOUR AGENT WILL CONTACT YOU ONLY WHEN YOU WRITE A BAD REVIEW BEGGING TO DELETE!!!
IF I COULD PUT 0 STARS I WOULD PICK THAT. NEVER USE THAT DROPSHIPPING COMPANY
Dear customer,
Please accept our sincere apologies for the bad experience you received. But it seems that there are some misunderstandings here, please let me clarify it.
The membership fee for the first month that's our discount only for the first month plus you finished the task so we give you a very favorable price, usually for our professional membership fee at the first month we will charge 19.99USD. From the second month it will back to our original professional membership fee 29.99USD. And our membership fee is automatically renewed by default, you may check it from our Help Center.
We do have cancel membership renewal button, which you can find in the registration info in the Personal Center, you may take a look.
As for our shipping time, you can clearly see from our official website: https://usadrop.com/ There are two shipping time, one is shipped from China warehouse and the other is shipped from overseas warehouse, from our overseas the shipping time is about 2-5 days.
Except your personal agent, we also have agents in customer service:
Beatrice WhatsApp: +86 16625186864, Rick WhatsApp: +86 13336022767.
Besides that you may also leave messages in our Help center, where we will check it everyday. At the same time, you may also send email to our official g-mail: info@usadrop.com. But you didn't contact us in those other ways, it really makes us sad.
We are actively working to address these issues and improve our response times. We appreciate your feedback and will use it to make the necessary improvements to ensure a more attentive and efficient customer support experience.
We value your feedback and will continue to strive for excellence in customer service. If there's anything else we can do to rectify the situation or assist you further, please don't hesitate to reach out to us directly. We appreciate your understanding and hope that you will consider giving us another chance in the future.
The agents/customer service were quite slow, which is very detrimental when it comes to fulfillments and updates
Hello Market Thrill,
We are truly sorry for your poor experience with USAdrop.
We take it upon ourselves to ensure the highest quality service is met, always. That being said, we would like to follow up with you and know what we can do to make it up to you!
Again, sorry for your troubles.
Have a great day!
I use two days. So bad. Items are simply not added to the store. Support doesn't respond at all. I do not know what to do. Why am I paying money? I even wrote to them on Instagram. No answer. I have a premium subscription. There are only 6 products in the This Week's Winners section!
Dear customer,
We apologize for the poor experience you had with USAdrop.
Your exclusive agent as well as your official customer service department have been asked to respond to you as soon as possible. I would appreciate it if you could let us know if their expertise can assist you in solving the problem you're currently facing.
Additionally, we apologize in advance for the inconvenience of not being able to reply over the weekend due to the time difference. We apologize for the inconvenience.
Please feel free to contact USAdrop if you have any questions in the future. We will actively assist you!
How do I cancel this. I have to cancel my customer's order and refund their money because there is no customer service from usadrop. Emails give me the run a round and whatsap gets no response. I'm totally devastated because this company came highly recommended.
Hello Brand63,
We are truly sorry for your poor experience with USAdrop.
We take it upon ourselves to ensure the highest quality service is met, always. That being said, we would like to follow up with you and know what we can do to make it up to you!
Again, sorry for your troubles.
Have a great day!
Agent Megan was super helpful. Great communication and the app and fulfilment work great! Super happy.
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
I Had a horrible Experience with USA Drop. Super unprofessional. No Customer Support at all. My "Sales Agent' Gave me horrible quotes that didn't even match the prices from original link. Only gave me a quote on one variant and when I asked for more she just said thats all they do. Asked several times to speak to a live representative and was ignored. Only way to contact is through Skype or Whats App and when you do it takes forever. I asked for a refund and to cancel my membership because there is no where on the site to go to cancel membership, and they lied and still havent cancelled so now i have to call my bank. Website layout is so confusing and hard to navigate. Customer Support is horrible. Overall made my dropshipping experience bad. Very Poor Company do not recommend to anyone if you are getting into dropshipping. If I could give 0 Stars I would. Convinced some of these "5 star reviews" are imported and fake.
Hello Cozy,
Please accept our sincere apologies for your poor experience with USAdrop.
As we understand that communication with the agent hasn't been up to our company standard, we would also like to thank you. This is valuable feedback for USAdrop to improve these kinds of situations and overall performance of our agents.
Our customer support has already addressed your demands
(Cancellation of the account)
if there is anything else we can do for you please let us know
Customer service is none existent. Only way to contact is through whatsapp or skype and they wont reply. No help section on website.
Hello
Please accept our sincere apologies for the bad service experience you received. Please understand that there is a time difference between us as well. A message at 2am, they may not be able to reply in time. While USAdrop agent's professionality can provide you with efficient order fulfillment services in their work time.
Please leave a message if you have any questions, we will answer them as soon as possible
Thank you for your understanding
DO NOT USE.
Most if not all of the 5 star reviews are fake.
Extremely horrible company. They will quote you an extremely cheap price for a product, and once you place orders and it is time to fulfill them, they will jack up the prices to a crazy amount and ask you to pay it, else they will not fulfill. This forces your hand to either pay them the money or to refund your customers (or find another supplier, which you will still lose money on due to their initial low price for the product).
For reference, product I was selling was quoted to me for $7.9. After 50 orders, I ask for fulfillment and they tell me product is $50 (YES, $50 LMAO). Save yourself the time, headache, and misery and just use another fulfillment service (zendrop, cjdropshipping, etc...). Anything is better than this one.
Stay far away, and I do not understand how Shopify is allowing this app to be on the store.
Dear Customer,
We would like to extend our sincerest apologies for the unfortunate experience you have had with our company. We deeply regret any inconvenience or dissatisfaction caused to you due to our mistake, and we assure you that we take such matters seriously.
Upon conducting a thorough investigation, we have identified the root cause of the issue and our agent has already reached out to you with a solution. We kindly request you to check the message at your earliest convenience so that we can continue to address the matter to your satisfaction.
At our company, we pride ourselves on providing exceptional customer service, and we are truly sorry that we fell short of your expectations. We assure you that we have taken corrective measures to ensure that such incidents do not recur in the future.
Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter. We value your business and look forward to the opportunity to serve you better in the future.
Best regards,
USAdrop
Very trusted and helpful platform offers very fast shipping times for cheap prices, and specially I love the costumer support Judy helped me today she found all the products I asked for, really recommend!
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!