USAdrop‑Global Dropshipping , 138 recenzji

I love USA Drop! Its great that they give you an agent that works with you personally and I've loved working with my agent Judy and she's been awesome! She's been amazing during this whole process with products and orders. Very responsive and very helpful! Will continue to use this app!!

My experience has been great so far! April is prompt in fulfilling orders and communicates well if issues ever arise. Looking forward to scaling our business with her! Thanks for the great agent USADrop!

I have been working with USADrop for 5-6 months now, and I've had the chance to work with Judy and Michael. Service has been over the top, and we are more than satisfied working with them. Fulfillment times, shipping and product quality is in top! :)

Highly recommend USAdrop! Michael is a great, reliable, trustworthy agent and I recommend him to anyone at any scale. Products are consistently delivered to customers on time and in good condition. He's always given me great prices too.

Rude, unresponsive and unprofessional - their agent Sirena Chen took 24 hours to respond to my first WhatsApp and telegram message.

She did not read my simple question in detail. Her useless response told me she had not checked the information which I had sent her

It took her 5 mins to respond to anything on WhatsApp.

She would not tell me what their working hours and days were. Until I asked her three times.

Do they speak English? Translator?

Unlike their competitors they only work very specific days and hours which you won’t find advertised. So unless you’re telepathic?…good luck.

She said I was rude for disturbing her dinner.

I raised a compliant info@ and no one responded to that after 12 hours.

I’m a first time customer and this was just for a basic sourcing quote.

I will now disconnect my store and take my business elsewhere.

Even if they respond to this - they won’t tell you who specifically is the person responding as they hide behind the USADrop name.

-Edit-
My original agent, Michael got in touch with me and told me that he was on a business trip and asked another agent to help out with my orders. He told me he found out about what happened and told me that we will continue to process orders at the quoted price since it wasnt a mistake. He refunded the amount i paid extra and said he was sorry for the inconvenience. Michael was very helpful and understanding of the situation, he knows how to speak to customers and even gave some insight on new products.. Give this man a raise.

-Original-
After processing with them 9k of my money on orders i am just done. Was with CJ in the past and processed with them over 200k of my own money, offered me great support, great discounts, great everything. I decided to move to USAdrop because i believed it was a lot promising. And in the begining when i switched on in 2022 it was all perfect. The gave me good prices, fast shipping times, quick support, complete experience, thought i had found a better alternative!

I took a break from work for more than 8months. Now 2023 wanted to start over again and said yeah why not go with USAdrop. Well i started with them a new store. Sourced a product, was crazy expensive. Could find it on aliexpress for 25 and alibaba 10-15(prices include shipping). They quoted it at 36!! I got in touch with support through telegram. After 3 days i got a response and a very nice quote of 11 usd shipped! Even though the support took time i was amazed but not for long.

Processed the first order, all good. Second order comes in, in another variation, thats where the issues started. The product was getting quoted again.. They quoted me with 26usd. When i got in touch they took 4 days to answer to me and told me that its a good quote and that the previous was a mistake from the agent and now i gotta pay extra for my orders + they needed to charge extra my first order, even though the only reason i run the product it was the quote i got.

Anyways not recomended, they don't really care about the customer even if they see that the potential is huge. Support takes ages, quotes are same or even worst than aliexpress, like whaaat. You are better off just sourcing your products from alibaba suppliers directly, thats exactly what they do anyways.

If i do not get any satisfactory support and reimbursement i will just switch to CJ which was fair with me or just process from agents/alibaba suppliers.

I've been working with USAdrop for about 6 months now. Michael and his team is very professional and response very fast with my queries. However, had a few miscommunications with them which cost us some time. But all in all, service was good and those looking at a reliable agent should hook them up.

A great platform and a great customer support. I will recommend every store owner to try their great service !

I had a great experience with Rick, very helpful answers.
My customer service with Rick is awesome, helped me with everything!! - The A1 Collection | T-LUV

I recently had the pleasure of interacting with Beatrice during my chat with USADrop and Beatrice possesses an exceptional ability to listen attentively and understand customer's needs. She took the time to engage in a friendly conversation, allowing me to express my requirements and preferences. Her patience and empathy were evident as she went above and beyond to address all my concerns and ensure that I felt valued as a customer.