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I Had a horrible Experience with USA Drop. Super unprofessional. No Customer Support at all. My "Sales Agent' Gave me horrible quotes that didn't even match the prices from original link. Only gave me a quote on one variant and when I asked for more she just said thats all they do. Asked several times to speak to a live representative and was ignored. Only way to contact is through Skype or Whats App and when you do it takes forever. I asked for a refund and to cancel my membership because there is no where on the site to go to cancel membership, and they lied and still havent cancelled so now i have to call my bank. Website layout is so confusing and hard to navigate. Customer Support is horrible. Overall made my dropshipping experience bad. Very Poor Company do not recommend to anyone if you are getting into dropshipping. If I could give 0 Stars I would. Convinced some of these "5 star reviews" are imported and fake.
Hello Cozy,
Please accept our sincere apologies for your poor experience with USAdrop.
As we understand that communication with the agent hasn't been up to our company standard, we would also like to thank you. This is valuable feedback for USAdrop to improve these kinds of situations and overall performance of our agents.
Our customer support has already addressed your demands
(Cancellation of the account)
if there is anything else we can do for you please let us know
Customer service is none existent. Only way to contact is through whatsapp or skype and they wont reply. No help section on website.
Hello
Please accept our sincere apologies for the bad service experience you received. Please understand that there is a time difference between us as well. A message at 2am, they may not be able to reply in time. While USAdrop agent's professionality can provide you with efficient order fulfillment services in their work time.
Please leave a message if you have any questions, we will answer them as soon as possible
Thank you for your understanding
DO NOT USE.
Most if not all of the 5 star reviews are fake.
Extremely horrible company. They will quote you an extremely cheap price for a product, and once you place orders and it is time to fulfill them, they will jack up the prices to a crazy amount and ask you to pay it, else they will not fulfill. This forces your hand to either pay them the money or to refund your customers (or find another supplier, which you will still lose money on due to their initial low price for the product).
For reference, product I was selling was quoted to me for $7.9. After 50 orders, I ask for fulfillment and they tell me product is $50 (YES, $50 LMAO). Save yourself the time, headache, and misery and just use another fulfillment service (zendrop, cjdropshipping, etc...). Anything is better than this one.
Stay far away, and I do not understand how Shopify is allowing this app to be on the store.
Dear Customer,
We would like to extend our sincerest apologies for the unfortunate experience you have had with our company. We deeply regret any inconvenience or dissatisfaction caused to you due to our mistake, and we assure you that we take such matters seriously.
Upon conducting a thorough investigation, we have identified the root cause of the issue and our agent has already reached out to you with a solution. We kindly request you to check the message at your earliest convenience so that we can continue to address the matter to your satisfaction.
At our company, we pride ourselves on providing exceptional customer service, and we are truly sorry that we fell short of your expectations. We assure you that we have taken corrective measures to ensure that such incidents do not recur in the future.
Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter. We value your business and look forward to the opportunity to serve you better in the future.
Best regards,
USAdrop
There are very few products in the jewellery category.
I searched for Halloween and found one item.
I definitely don't recommend it.
Dear customer,
First and foremost, we appreciate your valuable feedback. We highly value the opinions of each customer to continually improve our service. Regarding your feedback about the limited selection of jewelry products, we have taken note of it and will take active steps to expand the range of products in this category to meet more customer needs.
Furthermore, we apologize for the inconvenience you experienced when searching for Halloween products and only finding one item. To enhance your shopping experience, we recommend trying to search using the three different tabs under "Winner" on our website to ensure you can discover more Halloween items. We will ensure a more diverse selection to meet your expectations.
We genuinely appreciate your feedback as it helps us improve and provide you with a better service. If you have any other questions or needs, please feel free to contact us. We look forward to serving you better.
Thank you once again for choosing our service.
Sincerely,
USAdrop Support Team
So first things first our main agent Rachel is very unresponsive and lets her other agent under her do the work I don't mind this but when the work is done incorrectly then this impacts business.
I'm very disappointed in Aida for forgetting to put the quote on the app before she left for the holidays now we can't even pay to have it fulfilled leaving our customers with delayed orders. Now this will affect our payment processors.
I would recommend using ecommops and day one fulfilment they have really good customer service and support plus shipping speed is close to 8 days to the usa.
I will continue using this company to see if they will improve on this but if they don't they will lose another client.
I don't really like reviewing any company bad since I was really hoping the best for this one since without a bad review where can they improve right?
Dear Customer,
First and foremost, we would like to express our sincere apologies for your recent dissatisfaction. We deeply regret any inconvenience you've experienced, as we are committed to providing the best service possible.
Regarding the concerns you raised about our agent Rachel, we will promptly address this issue and ensure that your needs are met to your satisfaction. Customer satisfaction is of utmost importance to us, and we will take steps to improve communication and service quality.
As for the problem you mentioned that I forgot to provide you with the quotation, we sincerely apologize for this oversight. It was an error on our part, and we will ensure that such a situation does not occur again. Furthermore, we have already informed all customers in advance that we will be on holiday on the 29th to ensure that orders and deliveries are not impacted.
We understand the importance of delivery speed and customer service, and we will continue to strive to meet your expectations in these areas. We appreciate your suggestion, and we are committed to making improvements to provide better service.
We highly value your honest feedback because it is through understanding issues that we can continuously improve. We look forward to continuing to serve you with excellence. If you have any further questions or needs, please do not hesitate to reach out to us.
Once again, thank you for choosing our service.
Warm regards,
USAdrop Support Team