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I recently experienced some issues contact their support team resolved everything quickly and efficiently. They guided me through the setup, ensured my store was properly connected, and even assinecting my store to the USAdrop app, gained a sales agent to help manage and fulfill my orders. Their fast response and hands‑on assistance made the process smooth and stress‑free. I appreciate their professionalism and reliable customer service.
Working with USAdrop has been a great experience, especially thanks to Krystal, my dedicated account representative. I've been partnered with USAdrop for over three years now and and they have some of the best shipping channels available at affordable cost. They consistently go above and beyond to ensure I receive the best solutions. I highly recommend their services.
We worked with USAdrop for nearly 3 years and always tried to be patient through multiple issues. Unfortunately, our most recent experience crossed a line that we can no longer ignore.
Due to internal miscoordination and missed response deadlines on their side (account by Krystal), 24 customer orders were returned, forcing us to issue refunds, lose advertising spend, and suffer damage to our brand reputation. These were real, measurable losses not just delays.
Despite them admitting that the issue was caused by their internal operations, they refused to provide any compensation and stated that refunds are “not possible under their procedures.”
Because of this, we are now actively transitioning to a new fulfillment partner.
If you are running a serious brand where speed, accountability, and reliability matter. I won't recommend working with them.
On top of this, they charge $29/month for their fulfillment app, which is slow, frequently lags, lacks useful data, and is far less comprehensive than expected. Even at higher order volumes, it is not free and not worth the cost for the limited functionality provided.
Working with USAdrop has been a great experience, especially thanks to Amber, my dedicated account representative. I’ve been partnered with USAdrop for over a year now and have never encountered any issues. They consistently go above and beyond to ensure I receive the best solutions. I highly recommend their services.
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Working with USAdrop has been a great experience, especially thanks to Nita, my dedicated account representative. I've been partnered with USAdrop for almost a year now and and they have some of the best shipping channels available at affordable cost. They consistently go above and beyond to ensure I receive the best solutions. I highly recommend their services.
My experience with Usa drop and Amber has been nothing but amazing! i worked with Amber for about three months now and she delivers my questions and helps me with my order, USA drop is the best supplier I tested so far and the pricing are good. i am still in testing face with dropshipping and I recommend it for dropshippers.
Great Service! Jamie is helping me with every step, explains things I dont understand. Makes everything goes very smooth and great communicator. Always find the best products and suppliers which keep the quality on point
Very satisfied with using usadrop
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Been working with them for 6 months, they are very friendly and give support everytime its needed, Jamie is my agent, answers fast, and solver problem.
Highly recommend, also prices are very competitive
The experience was fantastic. Not only was it smooth, simple, and reliable, but the support service behind it was also crucial, especially my agent, Cherry.
She provided invaluable support; she always responded quickly and offered assistance. Cherry is consistently dedicated and I highly recommend her to anyone looking to efficiently expand their business with a trustworthy partner. Thank you so much, Cherry!
I am extremely satisfied with USAdrop. From the very first use, I found the platform to be very user-friendly and well-functioning. Service is fast; Eric from USAdrop always resolves any issues quickly, and the vendors he recommends are reliable and their products are indeed best-sellers. The whole experience is perfect—simple, efficient, and secure. I recommend it without hesitation!