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As a newer Dropshipping Shopify store and even newer with USAdrop, I am not finding the USAdrop site very user-friendly but the agent was very helpful and gave some guidance to make this current interaction on the usadrop site successful.
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Great customer service! Awesome response time! Thank you Rick for your help!
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
issue resolved
Dear Customer,
We apologize for the inconvenience you have experienced with not receiving the verification code. To resolve this issue promptly, you can contact Rick via WhatsApp at +86 133 3602 2767 or Beatrice at +86 166 2518 6864. Additionally, you may reach out to us directly through the Intercom chat feature located at the bottom right corner of the homepage on the USAdrop website.
Our customer service team is committed to assisting you and ensuring that this issue is resolved as quickly as possible. Thank you for your understanding and patience.
Best regards,
USAdrop Team
I Cannot Even Register To Open App On My Shopify Store.. It Asks For a phone Number, To send A Code, Which Doesn't Work...I've Tried And Tried But It Doesn't Work. Super Frustrating.
Dear friends
We apologize for this unpleasant experience and we will take it seriously!
We will assist you in registering with USAdrop. You may not have received SMS messages because the signal was blocked during transmission. In the same way, your sales agent is actively communicating with you, hoping you will respond.
If you have any other questions, please contact our official email: info@usadrop.com, USAdrop will serve you wholeheartedly
Updated review: April my agent ended up handling my situation very nicely. April is 5 stars. what brings this down to 3 stars is the customer service not providing contact info and the company making cancelling a policy harder than it should be. It amazes me that the companies reply is apologizing for my agents lack of communication instead of addressing their customer service and cancellation policies. If it wasn't for April I would have left my review at 1 star Old review: I have been trying to cancel my plan with USA drop for 15 days now. Customer service told me they could not cancel. I had to speak with my agent "Megan" but did not provide any contact info. I didn't even know I had an agent. When I asked for her contact info they then stated that my agent was April and I would need to contact her. Again no contact info was provided. SO, I emailed again requesting this info. I hate leaving bad reviews for any company but this is wrong. If not resolved today I will spend the weekend contacting shopify, the BBB, my cc company (as I will not be paying for a service I requested be cancelled) and using facebook, instagram, twitter, tiktok and youtube media platforms to raise awareness about this company. I really hope I don't have to go down this path.
Dear friend
We extend yet another apology for the lack of communication and service provided by your agent.
Our Customer care department here at USAdrop are investigating what caused such decay in service.
This lack of transparency and communication is not tolerable by any means and quite unexpected as it only hurts our business as much as it hurts yours.
We do ask for your patience for the time being, as we look into the matter with the Agent.
Please expect to hear from us soon, as we do intend to see this situation cleared up as soon as possible
Once again we sincerely apologize for this mishap
USAdrop support team
The agents/customer service were quite slow, which is very detrimental when it comes to fulfillments and updates
Hello Market Thrill,
We are truly sorry for your poor experience with USAdrop.
We take it upon ourselves to ensure the highest quality service is met, always. That being said, we would like to follow up with you and know what we can do to make it up to you!
Again, sorry for your troubles.
Have a great day!