配图图库
Enable customers to upgrade their order to a world-class experience
Onward enables brands to elevate their customer experience at no additional cost to them. Offer a complete suite of premium benefits to boost AOV and higher repeat purchase rates. Reduce CX costs and response times with our automated resolutions platform.
- Order Protection - Turn shipping incidents into reorders and profit
- CashBack - Increase repeat purchases by up to 20% when you offer CashBack bonus
- Satisfaction Guarantee - Offer a 30-day Satisfaction Guarantee at no cost to you
- Free Returns - Offer free returns to your customers, on us
- Carbon Offsets - 1% for the planet, zero cost to you
包含未翻译的文本
- 亮点
- 适用于最新模板
Since launch, more than half of our customers have opted into Onward’s VIP+ Protection, which shows the impact of all the features (in addition to using shipping protection, we’re also using CashBack, Satisfaction Guarantee, Carbon Neutral Shipping). We love to see this adoption from our customers and it’s great to see all the new additional features on the way too. We just installed the new Track feature on our shop, which is entirely free. Everything Onward is doing is geared towards driving value right to our bottom line and it actually improves our customer experience as well. We highly recommend Onward to other busy teams!
We've been using Onward for 2 years and have been very impressed with their entire operation. Adding protection plus is a great way to offer customers extra peace of mind and increase customer satisfaction. Their team has also been fantastic - they're always helpful and extremely responsive.
If you're looking for a way to protect your customers' purchases from damage/theft/loss I highly recommend Onward!
In addition to the shipping protection, the free returns feature is a total game changer. We’re able to offer our customers a risk-free way of trying our product without having to pay for return shipping. That’s had a noticeable positive impact on our new customer acquisition efforts and bottom line. Not to mention, they offer easy integration with Gorgias which has made things super smooth for our CS team. With the Gorgias integration, If a customer contacts us with an issue, we’re able to quickly see if the order is protected with Onward and file claims on their behalf. Thank you Onward team!!
支持
应用支持由 Onward 提供。