The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
PaulaMax Personalized Jewelry
Non-functional app, does not work anymore. No ability to contact app owner/creator. The current 2.1 rating is well deserved.
I paid $199, there's no way to send email inside the app and after I paid my stats weren't updated, also there's no way to access the site for whoever installed Shopify, poor experience.