Reseñas (30)

Calificación general
5
Recuentos por nivel de calificación
  • El 100% de las calificaciones son de 5 estrellas
  • El 0% de las calificaciones son de 4 estrellas
  • El 0% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 0% de las calificaciones son de 1 estrellas
8 de enero de 2025

The app is easy to use and the team answers questions very fast! I am so happy we found Userloop!

Gifting Brands
Estados Unidos
11 meses usando la aplicación
29 de enero de 2025

I was looking for a feedback app that could be used on my order status/thank you pages using Shopify's new checkout extensibility. This app fit perfectly.

Not only is the app seamless, but the support you get is amazing. I've reached out a few times, and get a reply back instantly.

I'm excited to see what insights I'll gather through this app!

Slice Engineering
Estados Unidos
Alrededor de 18 horas usando la aplicación
19 de agosto de 2024

Userloop has been a very nice addition to my store. I use it to set up post-purchase surveys and abandoned cart surveys, and it’s really transformed how I gather feedback. It helps me understand how customers find my store, and I get valuable insights right after they check out; whether it’s about any hesitations they had or just general feedback. Before, I was mostly guessing, but not I get real, actionable information directly from my customers.

The abandoned cart feature has been a big help too. I’ve gained a lot of insight into why customers leave their carts, which is going to help me reduce those in the future. Plus, the owner, James, is incredibly responsive and genuinely committed to making a great app. He’s open to feedback and is working on some exciting new features, including a few of my suggestions.

All in all, Userloop is a must-have for anyone looking to improve their store and get to know their customers better. Highly recommend. I checked quite a few other survey apps and am glad I went with UserLoop.

Badaci
Estados Unidos
Alrededor de 1 mes usando la aplicación
30 de enero de 2023

It's SO easy to set up, gives me a TON of valuable information and the customer support is SO FAST. This one is a no brainer.

Also the owner of the app is experimenting a lot with AI right now and how he can make the questions and data better for users. Great work!

Pearly Drinks
Canadá
Alrededor de 2 años usando la aplicación
28 de septiembre de 2023

Killer App! Every year it just gets better and better. Our fav feature is that it tags the user & all of the products they bought along with giving unique discount codes at the end of surveys.

Also... better yet. SUPER responsive team. We've even had the pleasure of talking to the owner numerous times; Great Guy! He's always looking for feedback. Truly smart & motivated guy.

MyDermaDream
Estados Unidos
Alrededor de 2 años usando la aplicación
UserLoop respondió 3 de octubre de 2023

Thanks for being an amazing UserLoop customer - really appreciate all your feedback!

8 de noviembre de 2023

If you're looking for actionable, data-driven insights to enhance customer satisfaction and boost profitability, User Loop is an exceptional tool for obtaining these valuable insights. The User Loop team is dedicated to creating an outstanding product and has been attentive to our feedback, continually enhancing their offering. I highly recommend this tool.

Aventon Bikes
Estados Unidos
Más de 1 año usando la aplicación
26 de enero de 2022

Very good and easy to use app and the Support is actually amazing! I requested a new feature and it was available in a few days. Whenever I ask a question or request support i receive answers straight away and nothing is too much of a problem. Very pleased & highly recommend

Laucala Boutique
Emiratos Árabes Unidos
Más de 1 año usando la aplicación
1 de mayo de 2024

We've been using this app on multiple stores for over a year now and can attest that the app has a very user-friendly UX, lots of useful functionalities and great customer support!

Pro Breeze UK
Reino Unido
10 meses usando la aplicación
8 de julio de 2022

Thank you for developing this app! It helped me learn a lot from my customers - and I've turned these insights into actions and I've seen a significant increase in my customer retention and revenue! Team support is also awesome! Highly recommended!

Hypuff
Estados Unidos
12 meses usando la aplicación
22 de enero de 2023

Great app with amazing customer support.
We have been using the app for three months now and everything works exactly as we expect.
When we missed a feature in the app, we contacted support. A few days later, the feature was already implemented. We can now automatically add the survey answers as a tag to the Shopify customer account. Thanks for that!
The AI Email Report is also very helpful and gives a good overview of all data.
We highly recommend the app!

Valleys & Hills
Alemania
10 meses usando la aplicación
UserLoop respondió 22 de enero de 2023

Thanks for the review and for suggesting the new Shopify auto-tagging feature!

Glad you also like our new AI email reports - we're excited to help you collect more customer insights 🙌