UserLoop Post Purchase Surveys

Collect customer feedback at checkout and by email.

Free plan available

App highlights

  • Speed tested: no impact to your online store

The customer feedback app designed for Shopify


5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars

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10 reviews


Location United States
Time spent using app 3 minutes

Thank you for developing this app! It helped me learn a lot from my customers - and I've turned these insights into actions and I've seen a significant increase in my customer retention and revenue! Team support is also awesome! Highly recommended!


Location United States
Time spent using app 8 days

Couldn't be more impressed with UserLoop and James! Seriously never encountered better customer service or a more user friendly app. James has gone above and beyond and even developed functionality we needed that wasn't in the app. Thank you so much James - seriously awesome.


Location Canada
Time spent using app About 15 hours

Amazing app and even better customer service. UserLoop allowed me to easily add two customer surveys, one after checkout at the confirmation page, and an email survey sent to customers who completed purchases and those who've left the cart-- for free. And when I had trouble setting up one of the surveys, James responded within 5 hours and resolved my issue right away. 100% recommend.


Location United Kingdom
Time spent using app About 1 month

What an amazing app UserLoop is! Exactly what I have been looking for. Easy to setup and perfect for improving products and customer experience!

Laucala Boutique

Location United Arab Emirates
Time spent using app 4 days

Very good and easy to use app and the Support is actually amazing! I requested a new feature and it was available in a few days. Whenever I ask a question or request support i receive answers straight away and nothing is too much of a problem. Very pleased & highly recommend

Los Lobos Cards

Location Australia
Time spent using app 6 months

What a beautiful app! Super easy to setup and get it going. Support is also extremely quick! Love this app!

Lowland Kids

Location United States
Time spent using app 2 days

Exactly what I was looking for. This software has an extremely simple interface that you can get up and running in mere minutes. And it also has enough complexity to allow me to run impactful questionnaires that are making an immediate difference for my business. I love that you can do a trial and get real results during the trial period. And if you want to continue afterwards the pricing is completely fair and reasonable. Support is phenomenal (one of the best I've ever used) and they are open to feedback and suggestions. 10/10 would recommend.

Best Pets Stuff

Location United Kingdom
Time spent using app 8 months

I installed this 2 days ago, really easy to use and support was amazing. They helped me tailor it to what I wanted. One of the best apps I have used.

Successful Pursuits

Location United States
Time spent using app About 1 month

App is easy to install and set up, great customer service. Very fast to respond to chat, helped me with all of my questions. Looking forward to hearing from my customers.


Location South Africa
Time spent using app 9 months

just installed it so far so good easy to install easy to use thanks for a user friendly app will definetly test it

Developer reply

March 26, 2021

Thanks so much for trying out UserLoop, excited to help you get set up and start getting lots more reviews!