Automatic email surveys
Email surveys are sent when your customers receive their orders. Customers can rate you with one click right from their inbox.
Avoid bad reviews
Happy customers are sent to your favorite review site. Unhappy customer responses are captured by UserLoop so you can resolve issues.
Track customer satisfaction
Get more 5 star ratings on your favorite review sites. Monitor your Customer Satisfaction Score, fix issues & get more positive ratings.
About UserLoop Reviews & Feedback
UserLoop Customer Satisfaction & Reviews
INSTALL IN 30 SECONDS. GET MORE 5 STAR REVIEWS IMMEDIATELY.
UserLoop is the customer satisfaction and reviews app that helps you get more positive reviews and give you more happy customers.
Our high performing 1 click email surveys are designed to get you more customer responses than traditional surveys, giving you lots more positive reviews.
Happy customers are sent to your favorite review sites like Trustpilot, Google Reviews and Facebook.
Unhappy customers are sent to your UserLoop feedback form to resolve issues with you privately. Fix potential problems with customers fast and avoid them leaving you negative public reviews.
Customers are willing to spend more on a retailer that has excellent reviews.
Install UserLoop in 30 seconds and start getting more positive reviews within the first hour.
How it works
- UserLoop sends an email survey to your customers after they make an order or abandon their checkout.
- Happy customers are sent to your favourite review site.
- Unhappy customers are asked for more information through UserLoop so you can resolve issues privately. Avoid customers leaving negative reviews on public review sites and social media by resolving issues in private.
- UserLoop tracks your Customer Satisfaction Score (CSAT) automatically, making it easy to see how happy your customers are at any time.
- Customize survey emails with your own logo and content
- Create custom emoji reactions to match your brand, or use one of our templates
- Customize the trigger rules for when email surveys are sent.
- UserLoop can automatically redirect happy customers to your favourite review sites.
- Enable ‘abandoned cart’ surveys to discover why customers abandoned your checkout.
- Analytics track ratings and customer sentiment over time.
What are the results?
- More 4-5 star customer reviews on leading review sites
- Less negative public reviews, resolve issues in private
- More orders due to more positive reviews
- Higher average customer spend due to more positive reviews
What are the integration options?
- Slack. Get notified in your chosen Slack channel whenever a customer leaves you a rating.
- Zapier. Create automations with our Zapier app.
- Webhooks. Use our custom webhooks to trigger events in other apps.
UserLoop doesn't change your store theme so it doesn’t slow your site down.
How do we get started?
- Install UserLoop in 30 seconds
- Your first 50 customer email surveys every month are free
- Upgrade to a paid plan to survey more customers and get more positive reviews
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
just installed it so far so good easy to install easy to use thanks for a user friendly app will definetly test it
Thanks so much for trying out UserLoop, excited to help you get set up and start getting lots more reviews!