UserLoop Post Purchase Surveys

Get a constant stream of insights from your customers at all stages of the funnel. Improve acquisition, engagement and retention.

Embed surveys on your order confirmation page. Send surveys by email. Deep-dive reporting. Build your first-party customer dataset. Set-up in minutes.

Make on-brand surveys in minutes

• Change colors, fonts, logos and layouts with a visual editor
• Pick from our survey templates or start from scratch
• Use multiple question types including CSAT, Multiple Choice, Single Select, Open Ended or Video
• Ask multiple questions. No drop-off - data is saved at every step.
• Target questions to customers who bought a specific product
• Make smart surveys with discount incentives, redirects and more

Trigger surveys based on customer behaviour

Ask customers for feedback at the perfect moment with smart triggers.

• Checkout Survey
• Post Purchase Survey
• Abandoned Cart Survey
• Order Delivered Survey

See survey results in real-time

• Track customer responses in a real-time dashboard
• Segment responses based on order data
• Receive automated reports in your inbox
• Export to CSV, Google Sheets or your CRM

Collect valuable first party data

Our surveys help you capture 1PD (First Party Data) and ZPD (Zero Party Data). Build up your proprietary customer dataset, and reduce your reliance on attribution tracking methods. Simply ask your customers!

Examples of the customer data you can collect with UserLoop...

• Customer Satisfaction (CSAT) - Ask questions like 'How would you rate your overall experience' to understand whether your product meets customer expectations.
• Conversion Rate Optimization (CRO) - Ask questions to find ways to boost your conversion rates such as 'How could we have improved your shopping experience today?'
• UGC - Collect video and photo content from your customers
• Marketing Attribution - Ask customers 'How did you hear about us?' to discover which marketing channels are driving customers to your store.
• Personalization & Segmentation - Ask questions like 'When is your birthday?' 'Would you like to join our loyalty club?' to build a dataset you can use for marketing & segmentation
• Customer Research - Discover more about your customers by asking them which other brands they shop at.
• Product Research - Ask for feedback on specific products to improve your offering.

UserLoop is deeply integrated with Shopify and shows all your customer, order and revenue data right next to your survey responses - giving you the complete picture of each customer and helping you identify trends.

UserLoop doesn’t require you to change your theme or do any coding, simply install the app and you’re ready to go.

Integrations

• Klaviyo
• Drip
• Slack
• Trustpilot
• Google Reviews
• Aftership