Customer Feedback Surveys

Customer Feedback Surveys

by UserLoop

Post purchase email and checkout surveys for NPS & CSAT.

5.0 of 5 stars(4 reviews)

Smart Checkout Surveys

Survey customers right from your Shopify Order Confirmation page. Discover which marketing channels are driving the most revenue.

Post Purchase Email Surveys

Automatically email customers when they receive their orders. Customize your survey's questions, colors and logo to match your brand.

Analytics to Increase Revenue

Monitor Customer Satisfaction, fix issues & get more positive ratings. Get the true picture of which marketing channels are performing.

About Customer Feedback Surveys

UserLoop is the post purchase survey app that lets you add surveys to your checkout and automatically email surveys to customers.

Grow your store with valuable customer feedback.

It’s easy to install and you could be getting your first customer responses within 1 minute.

UserLoop lets you create two powerful kinds of post purchase survey…

  • Checkout Surveys. Add a survey directly to your Shopify checkout page. Find out which marketing campaigns are driving customers to your store.

  • Email Surveys. UserLoop can automatically send an email survey to your customers after placing an order or abandoning their cart. Get more positive reviews and customer feedback.

Our high-performing 1 click surveys are designed to get you more customer feedback than traditional surveys, helping you understand what your customers really want.

You can totally customize your surveys to match your brand with custom logos, colors, questions and even your own reaction emojis.

UserLoop is deeply integrated with Shopify, and shows all your customer, order and revenue data right next to your survey responses - giving you the complete picture of each customer and helping you identify trends.

UserLoop doesn’t require you to change your theme or do any coding, simply install the app and you’re ready to go.

How it works

  1. UserLoop shows a survey directly on your order confirmation page. This is a great opportunity to ask how customers heard about you. Discover which marketing channels are performing.

  2. UserLoop then sends an email survey to your customers after they complete an order or abandon their checkout. You can customize how and when these surveys are sent.

  3. When customers respond to your email survey, happy customers are sent to your favourite review sites to leave you a positive review.

  4. Unhappy customers are asked for more information through UserLoop so you can resolve issues privately. Avoid customers leaving negative reviews on public review sites and social media by resolving issues in private.

  5. UserLoop tracks your Customer Satisfaction Score (CSAT) automatically, making it easy to see how happy your customers are at any time.


  • Customize surveys with your own logo and content

  • Customize your question and answer options

  • Create custom emoji reactions to match your brand, or use one of our templates

  • Customize the trigger rules for when email surveys are sent.

  • UserLoop can automatically redirect happy customers to your favourite review sites.

  • Enable abandoned cart surveys to discover why customers abandoned your checkout.

  • Analytics track ratings and customer sentiment over time.

  • See all your Shopify customer, order and revenue data right next to every response.

Integrates with

  • Slack,
  • Google Reviews,
  • Truspilot Reviews,
  • Yelp Reviews,
  • Facebook Reviews,
  • Zapier Integration

Media gallery




  • Up to 50 Emails / Month



  • Up to 200 Emails / Month



  • Up to 1,000 Emails / Month



  • Up to 5,000 Emails / Month

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews

Lowland Kids

Exactly what I was looking for. This software has an extremely simple interface that you can get up and running in mere minutes. And it also has enough complexity to allow me to run impactful questionnaires that are making an immediate difference for my business. I love that you can do a trial and get real results during the trial period. And if you want to continue afterwards the pricing is completely fair and reasonable. Support is phenomenal (one of the best I've ever used) and they are open to feedback and suggestions. 10/10 would recommend.

Best Pets Stuff

I installed this 2 days ago, really easy to use and support was amazing. They helped me tailor it to what I wanted. One of the best apps I have used.

Successful Pursuits

App is easy to install and set up, great customer service. Very fast to respond to chat, helped me with all of my questions. Looking forward to hearing from my customers.