UserLoop Post Purchase Surveys

Ecommerce surveys for feedback, insights & attribution.

Free plan available
The customer feedback app designed for Shopify

Key values section

Constant stream of insights

Survey customers on your Shopify Order Confirmation page and by email. Collect responses at every stage of your customer experience.

Easy to Use Survey Templates

Understand your customers like never before. Collect valuable data with multiple surveys + questions. Use our templates or build your own.

Take action based on feedback

Monitor Customer Satisfaction, fix issues & get more positive reviews. Segment responses based on your Shopify order & product data.

UserLoop Post Purchase Surveys

UserLoop Post Purchase Surveys

Get a constant stream of insights from your customers at all stages of the funnel. Improve acquisition, engagement and retention.

Embed surveys on your order confirmation page. Send surveys by email. Deep-dive reporting. Build your first-party customer dataset. Set-up in minutes.

Make on-brand surveys in minutes

  • Pick from our survey templates or start from scratch
  • Change colors, fonts, logos and layouts with a visual editor
  • Use multiple question types including CSAT, Multiple Choice, Single Select, Open Ended or Video
  • Ask multiple questions within a survey. No drop-off - data is saved at every step.
  • Make smart surveys with coupon incentives, redirects and more

Trigger surveys based on customer behaviour

Ask customers for feedback at the perfect moment with smart triggers.

  • Checkout Survey
  • Post Purchase Survey
  • Abandoned Cart Survey
  • Order Delivered Survey

See survey results in real-time

  • Track your customer experience over time
  • Receive automated reports in your inbox
  • Get alerted to new responses in Slack or by Webhook
  • Export to CSV, Google Sheets or your CRM

Collect valuable first party data

Our surveys help you capture 1PD (First Party Data) and ZPD (Zero Party Data). Build up your proprietary customer dataset, and reduce your reliance on attribution tracking methods. Simply ask your customers!

Examples of the customer data you can collect with UserLoop...

  • Customer Satisfaction (CSAT) - Ask questions like 'How would you rate your overall experience' to understand whether your product meets customer expectations.
  • Conversion Rate Optimization (CRO) - Ask questions to find ways to boost your conversion rates such as 'How could we have improved your shopping experience today?'
  • UGC - Collect video and photo content from your customers
  • Marketing Attribution - Ask customers 'How did you hear about us?' to discover which marketing channels are driving customers to your store.
  • Personalization & Segmentation - Ask questions like 'When is your birthday?' 'Would you like to join our loyalty club?' to build a dataset you can use for marketing & segmentation
  • Customer Research - Discover more about your customers by asking them which other brands they shop at.
  • Product Research - Ask for feedback on specific products to improve your offering.

UserLoop is deeply integrated with Shopify and shows all your customer, order and revenue data right next to your survey responses - giving you the complete picture of each customer and helping you identify trends.

UserLoop doesn’t require you to change your theme or do any coding, simply install the app and you’re ready to go.

Integrations

  • Klaviyo
  • Drip
  • Slack
  • Trustpilot
  • Google Reviews
  • Aftership

Launch date

Integrates with

  • Slack
  • Google Reviews
  • Truspilot Reviews
  • Yelp Reviews
  • Facebook Reviews
  • Klaviyo
UserLoop Post Purchase Surveys

UserLoop Post Purchase Surveys

Get a constant stream of insights from your customers at all stages of the funnel. Improve acquisition, engagement and retention.

Embed surveys on your order confirmation page. Send surveys by email. Deep-dive reporting. Build your first-party customer dataset. Set-up in minutes.

Make on-brand surveys in minutes

  • Pick from our survey templates or start from scratch
  • Change colors, fonts, logos and layouts with a visual editor
  • Use multiple question types including CSAT, Multiple Choice, Single Select, Open Ended or Video
  • Ask multiple questions within a survey. No drop-off - data is saved at every step.
  • Make smart surveys with coupon incentives, redirects and more

Trigger surveys based on customer behaviour

Ask customers for feedback at the perfect moment with smart triggers.

  • Checkout Survey
  • Post Purchase Survey
  • Abandoned Cart Survey
  • Order Delivered Survey

See survey results in real-time

  • Track your customer experience over time
  • Receive automated reports in your inbox
  • Get alerted to new responses in Slack or by Webhook
  • Export to CSV, Google Sheets or your CRM

Collect valuable first party data

Our surveys help you capture 1PD (First Party Data) and ZPD (Zero Party Data). Build up your proprietary customer dataset, and reduce your reliance on attribution tracking methods. Simply ask your customers!

Examples of the customer data you can collect with UserLoop...

  • Customer Satisfaction (CSAT) - Ask questions like 'How would you rate your overall experience' to understand whether your product meets customer expectations.
  • Conversion Rate Optimization (CRO) - Ask questions to find ways to boost your conversion rates such as 'How could we have improved your shopping experience today?'
  • UGC - Collect video and photo content from your customers
  • Marketing Attribution - Ask customers 'How did you hear about us?' to discover which marketing channels are driving customers to your store.
  • Personalization & Segmentation - Ask questions like 'When is your birthday?' 'Would you like to join our loyalty club?' to build a dataset you can use for marketing & segmentation
  • Customer Research - Discover more about your customers by asking them which other brands they shop at.
  • Product Research - Ask for feedback on specific products to improve your offering.

UserLoop is deeply integrated with Shopify and shows all your customer, order and revenue data right next to your survey responses - giving you the complete picture of each customer and helping you identify trends.

UserLoop doesn’t require you to change your theme or do any coding, simply install the app and you’re ready to go.

Integrations

  • Klaviyo
  • Drip
  • Slack
  • Trustpilot
  • Google Reviews
  • Aftership

Launch date

Integrates with

  • Slack
  • Google Reviews
  • Truspilot Reviews
  • Yelp Reviews
  • Facebook Reviews
  • Klaviyo

Free

Free

  • Up to 50 responses / month
  • Up to 2 Surveys
  • Up to 1 questions / survey
  • 50 outbound emails / month

Starter

$29/month

  • 300 responses / month
  • Up to 5 Surveys
  • Up to 5 questions / survey
  • 200 outbound emails / month
  • Export to CSV
  • Question Templates

Scale

$59/month

  • 1000 responses / month
  • Up to 20 Surveys
  • Up to 10 questions / survey
  • 1000 outbound emails / month
  • Export to CSV
  • Question Templates
  • UGC Video

Pro

$149/month

  • 10k responses / month
  • Unlimited Surveys
  • Unlimited questions / survey
  • 5k outbound emails / month
  • Export to CSV
  • Question Templates
  • UGC Video

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    0
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    0% of ratings are 1 stars
    0

Dreamers

Couldn't be more impressed with UserLoop and James! Seriously never encountered better customer service or a more user friendly app. James has gone above and beyond and even developed functionality we needed that wasn't in the app. Thank you so much James - seriously awesome.

MODASTY

Amazing app and even better customer service. UserLoop allowed me to easily add two customer surveys, one after checkout at the confirmation page, and an email survey sent to customers who completed purchases and those who've left the cart-- for free. And when I had trouble setting up one of the surveys, James responded within 5 hours and resolved my issue right away. 100% recommend.

Mop PRO

What an amazing app UserLoop is! Exactly what I have been looking for. Easy to setup and perfect for improving products and customer experience!

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