Calificación general
4,1
Recuentos por nivel de calificación
  • El 75% de las calificaciones son de 5 estrellas
  • El 0% de las calificaciones son de 4 estrellas
  • El 0% de las calificaciones son de 3 estrellas
  • El 13% de las calificaciones son de 2 estrellas
  • El 13% de las calificaciones son de 1 estrellas
6 de julio de 2023

I reached out to Support through the chat this evening just to get some questions answered and Mark responded within 2 minutes! He was very helpful and even helped me find what I couldn't on my end when I was confused with screenshots. We had run into some trouble with our site in the past and were just checking to make sure there wasn't anything we needed to do. He explained my questions and even recommended what we should do on our end to make sure we have a smooth and efficient experience with the app! Recommend using the chat and app!!!

Lucy Paris
Estados Unidos
Más de 1 año usando la aplicación
13 de agosto de 2023

WARNING to store owners, this is group is using shady marketing technique promising a "Shield" against lawsuits" but then, through complicated mumbo jumbo from their support team, walk back all the promises and try to get your money even though it's listed as one of the core feature of the app (and the app is listed for free). It took me more than 1 month to go through a whole conversation with Matheus and Ben, and my feedback went absolutely nowhere. Worse yet, I thought I was protected all this time because of their false promises. I wasted a lot of time on this and it looks like an over-promising app that then tries to charge large amounts. Be careful! I was told verbatim: "Up to 20% WCAG & ADA Compliance", not the best experience.

InfantBoo.com
Estados Unidos
3 meses usando la aplicación
userway.org respondió 18 de septiembre de 2023

InfantBoo,

We are sorry to hear that you were not satisfied with UserWay’s Basic, free widget. As stated on our product page, the Basic widget offers light accessibility widget features and limited WCAG & ADA compliance as opposed to our Paid widget that real-time accessibility monitoring, and significant WCAG & ADA compliance powered by AI technology. Becoming WCAG conformant is a complex process that requires expertise, development hours, and high costs. UserWay’s suite of solutions help businesses such as your own cut costs, resources, and time by automating as much of the process by utilizing AI technology. As we mentioned, you continue to be welcome to schedule a call with one of our accessibility experts to learn more. We are always here for you when you are ready to expand your accessibility knowledge and improve your customer experience.

12 de enero de 2022

UserWay AI-based solutions are reliable and practical without creating extra work for us. We’re confident that as regulations and guidelines change, UserWay will keep pace and our sites will always stay current. Taking that worry off of our plate has been invaluable.

PhiliQuote
Israel
Alrededor de 1 año usando la aplicación
userway.org respondió 16 de enero de 2022

Thank you for taking the time to leave your feedback. We are glad you are confident in relying on UserWay for your accessibility needs. Wishing you a successful 2022!

16 de marzo de 2022

It’s great to know UserWay is managing my site’s accessibility 24/7.
I was impressed by the automated remediations that constantly ensure I am legally protected and compliant. I wanted to make sure the solution I chose met my business goals without requiring much effort from my team, as they are focused on so many things already. UserWay was definitely the best choice to make.

Puzzlocks
Israel
Alrededor de 1 mes usando la aplicación
userway.org respondió 17 de julio de 2022

Thank you for leaving your feedback and we are glad to hear UserWay is meeting your business needs.

24 de abril de 2022

App installed easiliy, fixed any and all issues and when I had to reach out to customer support they replied quickly and resolved any issue. Purchased the yearly plan as I can't see not EVER having this userway.org product. Congratulations on such a wonderful product and making it available reasonably for small businesses with limited budgets. Our team congratulates your team!

CLÁUDIA LOBÃO
Estados Unidos
Alrededor de 14 horas usando la aplicación
userway.org respondió 17 de julio de 2022

CLÁUDIA,

Thank you for taking the time to leave your feedback. We are glad our amazing support team was able to give you the support you needed.

26 de abril de 2023

I just added Userway Website Accessibility to our website. The process was overall very easy and the live chat was amazing. We went from a score of 60 to 96%. For those that are questioning whether or not this is important, I would recommend you make this part of your budget and spend.

Brooklyn Cloth
Estados Unidos
Alrededor de 2 horas usando la aplicación
21 de abril de 2023

The app was easy to install and quickly resolved all issues. Customer support was responsive and helpful. We were so impressed that we purchased the yearly plan and can't imagine not having this valuable product from UserWay.org

Fleurlovin
Estados Unidos
Alrededor de 1 hora usando la aplicación
13 de enero de 2022

Be prepared for upcharges to easily multiply the total deployment cost of this app for basic 'features', like removing UserVoice's branding ($60/mo) and ads ($60/mo) for their service. All the cool features in the suite cost extra. I'm not interested in paying extortion to remove branding that shouldn't have ever been there in the first place given the already exorbitantly-expensive monthly base fees. F

Brandless
Estados Unidos
Alrededor de 3 horas usando la aplicación
userway.org respondió 16 de enero de 2022

Thank you for taking the time to leave your feedback. UserWay's widget branding is the reason we are able to offer such a robust AI-Powered Accessibility Widget for a nominal cost. On average, ADA-related lawsuits are being settled for amounts between $5000 and $50,000. There are just a few features that are offered for an additional fee above and beyond the AI-Powered Accessibility. If you would like to continue the conversation, please reach out to support@userway.org