Rezensionen (108)

Gesamtbewertung
4,9
Anzahl pro Bewertungsstufe
  • 94 % der Bewertungen sind 5 Sterne
  • 1 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 3 % der Bewertungen sind 1 Sterne
Bearbeitet am 13. September 2021

Great customer service + the team is constantly trying to improve their app based on your feedback! Very cheap app for the value, would recommend!

bangerooo
Kanada
Mehr als ein jahr mit der App
Utterbond hat geantwortet 11. September 2021

Hey,

Sorry for the inconvenience that you have faced.
You have added the wrong subject in the email notification. All the subscriptions are activated and we have also displayed the Failed payment reason in our app admin.

Failed payment errors are "Your card has insufficient funds" and "Your card was declined"

We also have shared the full reason list with the screenshots on your ticket. Please check that too. So please let us know if you did not understand this issue so we can help you with this asap as our app is working perfectly in your store. Looking forward to hearing back from you.

Thank you
Jack P

Bearbeitet am 9. November 2022

Update 11/9/22: Trying unsuccessfully to use this by having one variant of a product be a subscription, and another variant not. It's never worked properly. Still experiencing the problem of our time zones and having to wait 24 hours for a response, only to send a reply and wait another 24 hours. This exact issue is also a problem for another Shopify store I have, and when trying to fix that issue their team couldn't figure out how to get in as a collaborator to give support. After their "fix" a couple of days ago, all looked good on the front end (finally), but when customers started buying the subscription it took their orders but failed to create a subscription plan for them nor retain their payment info. So now I have to track them all down and figure out some kind of workaround. And this is all on the paid version of this app. Update: Cautiously raising my review to 4 after support has finally actually read my detailed issue carefully and fixed the malfunctioning code. When this app works, it is exactly what I need, especially because it is one of the only subscription apps that allows the customer to check out natively within Shopify. I am crossing my fingers it continues to work from now on, and in a couple of months if things have remained issue free I will update to 5 stars. Previous: This app is having a major code glitch through a huge subscription product launch. Support doesn't read my notes carefully and sends responses that don't address the issue. The time difference means waiting 24 hours for a ticket response. The offer of a support call only offers me appointments in the dead middle of the night for my time zone. I am beyond frustrated, and wasting hours of my (and staff) time for the last two days of this launch because we have to babysit the plan, which keeps changing its own settings everytime it is purchased, causing it to malfunction.

Knot Another Hat
Vereinigte Staaten
Mehr als ein jahr mit der App
12. März 2021

Giving it 5 stars even before I use it because the customer service has been so good (once I figured out they're in India and it was better to contact them at night (which is easy for me)). There were issues with integrating with our Shopify Theme. But they patiently took care of it. Our site goes live in a couple weeks. This is when Iook forward to testing it and giving the another 5 stars for how it actually works.

BongoJava.com
Vereinigte Staaten
Mehr als ein jahr mit der App
Bearbeitet am 23. Juni 2022

I installed the app and was easy to set up and I'm not a tech-minded chap. I've just had come help on chat which was also great. The true value for me is good fast support which is what I received - bravo Native Team, thank you.

ScreenWashKing.com
Vereinigtes Königreich
Mehr als ein jahr mit der App
24. November 2022

This app works well for our subscription programs. We have monthly, bi-monthly and quarterly programs and this app allows us to automatically execute the subscriptions of our products regularly.

Pillitteri Estates Winery
Kanada
Etwa ein jahr mit der App
Utterbond hat geantwortet 30. Dezember 2022

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!! 🙂

For any queries, feel free to contact us at support@webcontrive.com or via in-app chat. We are always happy to help you.

Bearbeitet am 30. April 2021

Great app. Be sure to send messages for problems in advance if you're in the USA... they are a little different on time as most apps are. ... but for the price and ease of setup it is a wonderful and well constructed app. Something Shopify desperately needed. We've been at the mercy of complicated high rates for bad design for too long.

UnEarthed® Premium Scented Candles
Vereinigte Staaten
Etwa ein jahr mit der App
Bearbeitet am 16. Juni 2021

I can only give my best recommendation to this app. My needs for a subscription plan was not easy. I try lots of different apps.
With Jigs wonderful help and patience, it succeed. This app is easy to work with, and aftter it is set up, you just have to see the money roll in month after month :)

Diamond Art DK
Dänemark
Etwa ein jahr mit der App
4. Februar 2022

We LOVE this app! It's easy to use, works perfectly, and the customer service is great. They've quickly answered any questions we've had. We're so glad we moved to this platform!

Aspyn Market
Vereinigte Staaten
Etwa ein jahr mit der App
5. August 2021

This app really works very well. Not everything worked perfectly from the beginning but the support is really great! We were helped very quickly and gaps in the code were closed immediately according to our wishes. The people from Thimatic also do the complete installation on request and the response time is also very fast. So we can only recommend this app!

Hörwerkstatt
Schweiz
12 monate mit der App
Bearbeitet am 3. Februar 2022

Great app and easy to use / understand. Customer support is also great, fast and efficient. Would be useful to include an option to give customers / create free subscriptions (we like to gift subscriptions as raffle prizes for local charities).

Stroud Brewery
Vereinigtes Königreich
11 monate mit der App