Utterbond Subscriptions App

Please note that I have updated my review a few times. The only thing holding back this review from a 5-star status is the lack of a fully functional analytics or reporting dash. I spend a minimum of one hour per day making my own reports, and the comprehensive monthly report takes me about 5 hours. Additionally, there continue to be support issues with regard to certain payment methods; it would be best if the system limited guests to only use payment types that are 100% supported - but it is unclear which those are. Overall, though, a good app and a good support team - they just need to focus on the issues that are holding it back from being perfect.

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After vetting many options, this was the only one with the flexibility to handle the complex set of requirements that we have. In addition to one of the most complete out-of-the-box solutions, they are very helpful with custom development if you sign up for the highest priced plan.

Customer support has been consistently available, friendly and understanding of the special needs we have for our business.

***One thing that we would make anyone aware of before moving forward is that Apple Pay and Google Pay are not super friendly with subscription programs; this is not specific to this app - it is an issue with how Apple and Google handle the account and payment verifications. If you have Apple and Google pay on your site and use any subscription app at all, you'll find it almost impossible to collect the recurring payments. Our advise is to simply disable Apple Pay and Google Pay if you have subscription products, regardless of which app you select. Additionally, Paypal Express is hit or miss; it isn't the fault of the app, it's due to a limitation with the Paypal permissions and requires the individual users to allow for recurring payments on their end. I mention this, because we were immediately frustrated when we say many recurring payments start to fail - and of course we came to Utterbond to resolve the problem. But in the end, it wasn't their fault. There are many parties involved here and they aren't all on the same page and probably never will be, so keep things simple and don't add too many payment options if you want the highest rate of success on the recurring billings.***

Thank you!

This app works well for our subscription programs. We have monthly, bi-monthly and quarterly programs and this app allows us to automatically execute the subscriptions of our products regularly.

Great app and easy to use / understand. Customer support is also great, fast and efficient. Would be useful to include an option to give customers / create free subscriptions (we like to gift subscriptions as raffle prizes for local charities).

Easy to set up and help is quick when required. We are doing SAAS not boxed subscriptions but can still make it work.

Love this subscription app! It was easy to use and the one minor question I had was answered very quickly and resolved by Jigs in their support group. I previously used a different app which was much more complicated. This has been a tremendous asset to my shop and I love it.

I installed the app and was easy to set up and I'm not a tech-minded chap. I've just had come help on chat which was also great. The true value for me is good fast support which is what I received - bravo Native Team, thank you.

I installed this app yesterday and have had so much support since. We have a tricky business model that we have been having difficulty to enable a subscription service for (we tried a few Subscription apps, asked around for help, and scoured the app store for one to suit our needs - to no avail). After asking some initial questions on the Utterbond online support, Paresh invited us to Slack for instant messaging and has been so helpful. He has even handled the back-end of our online store to straighten out issues that we could not solve. We have made personal requests to the software to suit our needs - they have added and removed some features for us instantly, and given us an estimate of a few days to add some new features. I couldn't recommend this app enough. Thank you for all your help

The subscriptions work great but even greater is the support team to help you make sure the app works with your theme.

Excellent application, it has help us to resolve issues with subscription, and we don't need to pay any extra fee for every subscription,

This app is amazing. It is very easy to use and the team behind it are extremely helpful. I have asked a few questions and always get a response very fast. My subscriptions are easy to manage and my customers are very happy.