The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Among some of the apps that we considered this one integrates various functionalities like a Knowledge Base, FAQ Section, and Customer Support Messaging that made it a great package. The support is very kind and helpful, we worked with Himani who help us get set up. I give it four stars because it lacks some Branding flexibility that should be a standard in some functions, like the ability to add an image in the knowledge base banner or customize the bubble icon which is always present on the front end. Hopefully, they can add these as functionalities.
This app is quite easy to use and the live support very helpful. Looking for the Live chat function add into this app.