Webkul Helpdesk Support‑UVdesk

Webkul Helpdesk Support‑UVdesk

Priser
$36 pr. måned. Mulighed for gratis prøveperiode.
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Bedømmelse
4,9 (20)

Omdanner kundesupport forespørgsler til servicetickets. Strømliner kundesupport.

UVdesk helpdesk giver handlende mulighed for at håndtere alle deres kundesupport forespørgsler, der kommer fra forskellige kanaler, på ét sted. Den har desuden robust integration med Shopify, så du kan tjekke ordredetaljer for realtids ordrevalidering og forbinde flere Shopify butikker. Brug personaliserede skabeloner, arbejdsflow, & processtyring for at reducere svartiden. Spor kundesupport forespørgsler og supportmedarbejderes præstation for at gøre dem mere produktive for at vinde kundens hjerte.

UVdesk helpdesk giver handlende mulighed for at håndtere alle deres kundesupport forespørgsler, der kommer fra forskellige kanaler, på ét sted. Den har desuden robust integration med Shopify, så du kan tjekke ordredetaljer for realtids ordrevalidering og forbinde flere Shopify butikker. Brug personaliserede skabeloner, arbejdsflow, & processtyring for at reducere svartiden. Spor kundesupport forespørgsler og supportmedarbejderes præstation for at gøre dem mere produktive for at vinde kundens hjerte. mere
  • Strømliner kundesupport fra et dashboard.
  • Udnyt foruddefinerede skabeloner, rapportering, automatiseret arbejdsflow for hurtig support.
  • En brugerdefineret formular hjælper kunden med at sende en øjeblikkelig forespørgsel fra Shopify fronten

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Sprog

Engelsk

Denne app er ikke oversat til Dansk

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  • Amazon
  • eBay
  • Magento 2
  • OpenCart
  • Cs-Cart

Kategorier

Priser

Enterprise Plan

$36 om måneden

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30-dages gratis prøveperiode

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Anmeldelser (20)

Samlet bedømmelse
4,9
Antal pr. bedømmelsesniveau
  • 90 % af bedømmelserne er på 5 stjerner
  • 10 % af bedømmelserne er på 4 stjerner
  • 0 % af bedømmelserne er på 3 stjerner
  • 0 % af bedømmelserne er på 2 stjerner
  • 0 % af bedømmelserne er på 1 stjerner
4. oktober 2024

I used Webkul Helpdesk Support—UVdesk and was impressed by its user-friendly interface and intuitive design.

The standout aspect was the exceptional support from the Webkul team—they were responsive and knowledgeable, always going above and beyond to help.

This platform has significantly improved my customer service workflow, making it a fantastic tool for any business looking to enhance its support capabilities. I’m excited to explore more features in the future!

PE - Flawless Bloom LLC
USA
9 måneder bruger appen
Redigeret 26. april 2019

WOW! From day 1 we've been using a suite of WebKul apps. The Apps are great but the customer support is even better. This UVdesk app is super simple to use, in no time I was able to install and configure it. I ran into 1 issue, messaged WebKul support through the UVDesk app and they fixed it.

We are not tech savvy at all so having WebKul help us and stand behind us is really a game changer.

Any issues you may have or think you have WebKul will fix, they really stand behind their products. I can't think of any other development team so committed to their craft.

Thank you very much WebKul for helping us out =D

Verycanadian
Canada
Næsten 4 år bruger appen
1. oktober 2020

It's almost one month since I installed the app. There are so many things/features I liked about this app. 1. It's easy to use and very powerful the Ticket Dashboard System.
2. Live Chat Support for the customer (the good part is, it does not affect the page loading speed that I was very concerned about)
3. Automated Replies to the customer queries
4. You can even write and manage the tasks from UV Desk
5. UVDesk even generates tickets if someone comments/messages on any social media handle. 6. Form Builder
7. It even lets your customer raise tickets from your website itself, can see the status of the ticket, and even can reply for the same. All from the website. What more we should be expecting as a merchant. Customer support is very cooperative. Just a flawless experience. Must use it.

Amogue
Indien
Mere end 2 år bruger appen
22. februar 2018

Usually we do not try new apps, But none of the other suits our requirements. This was exactly what we were looking for and works extremely well.

Pros:
Can convert all mails to Tickets.
Highly customizable.
Can have multiple forms with multiple fields
Can have a knowledgebase
Can connect with multiple apps
Easy to use UI for the Backend
Saved Replies and templates to tickets and custom HTML
Workflows

Their support is excellent. They connected us through skype and solved all our issues and helped us in installation and customization.

Cons.
Not any we can think of. The app has too many options and will require sometime to integrate and get used to it. However it still works immediately after you install.

Conclusion:
Must have app for customer support and provide professional ticket system and knowledge-base for customers. Give it a try you will not regret.

Tanotis
Indien
Cirka 2 år bruger appen
27. maj 2018

This app works well with Shopify website. Easy to use for the backend. UVdesk app developers are very helpful and responsive towards our support inquiries as well. Would recommend anyone who require a ticketing system for their website!

Hanscafe
Singapore
Næsten 2 år bruger appen

Support

Appsupport leveres af Webkul Software Pvt Ltd.

Udvikler

Webkul Software Pvt Ltd

H-28, Sector 63, Noida, UP, 201301, IN

Lanceret

19. maj 2017

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