Webkul Helpdesk Support‑UVdesk
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Om denne app
Lanceret
19. maj 2017
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Kategorier
Administration af supportsagerFungerer sammen med
Amazon, eBay, Magento 2, OpenCart, Cs-CartOmdanner kundesupport forespørgsler til servicetickets. Strømliner kundesupport.
UVdesk helpdesk giver handlende mulighed for at håndtere alle deres kundesupport forespørgsler, der kommer fra forskellige kanaler, på ét sted. Den har desuden robust integration med Shopify, så du kan tjekke ordredetaljer for realtids ordrevalidering og forbinde flere Shopify butikker. Brug personaliserede skabeloner, arbejdsflow, & processtyring for at reducere svartiden. Spor kundesupport forespørgsler og supportmedarbejderes præstation for at gøre dem mere produktive for at vinde kundens hjerte.
- Strømliner kundesupport fra et dashboard.
- Udnyt foruddefinerede skabeloner, rapportering, automatiseret arbejdsflow for hurtig support.
- En brugerdefineret formular hjælper kunden med at sende en øjeblikkelig forespørgsel fra Shopify fronten
Indeholder maskinoversat tekst
Priser
Enterprise Plan
$36 om måneden
- $36 for to agenter
- Flere butikker
- 50+ Apps
- Ubegrænset postkasse
- Alle Enterprise Plan funktioner
30-dages gratis prøveperiode
Enterprise Plan
$36 om måneden
- $36 for to agenter
- Flere butikker
- 50+ Apps
- Ubegrænset postkasse
- Alle Enterprise Plan funktioner
30-dages gratis prøveperiode
Indeholder maskinoversat tekst
Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag. Se alle prismuligheder
19 anmeldelser
WOW! From day 1 we've been using a suite of WebKul apps. The Apps are great but the customer support is even better. This UVdesk app is super simple to use, in no time I was able to install and configure it. I ran into 1 issue, messaged WebKul support through the UVDesk app and they fixed it.
We are not tech savvy at all so having WebKul help us and stand behind us is really a game changer.
Any issues you may have or think you have WebKul will fix, they really stand behind their products. I can't think of any other development team so committed to their craft.
Thank you very much WebKul for helping us out =D
This app is quite easy to use and the live support very helpful. Looking for the Live chat function add into this app.
It's almost one month since I installed the app. There are so many things/features I liked about this app. 1. It's easy to use and very powerful the Ticket Dashboard System.
2. Live Chat Support for the customer (the good part is, it does not affect the page loading speed that I was very concerned about)
3. Automated Replies to the customer queries
4. You can even write and manage the tasks from UV Desk
5. UVDesk even generates tickets if someone comments/messages on any social media handle. 6. Form Builder
7. It even lets your customer raise tickets from your website itself, can see the status of the ticket, and even can reply for the same. All from the website. What more we should be expecting as a merchant. Customer support is very cooperative. Just a flawless experience. Must use it.
This app works well with Shopify website. Easy to use for the backend. UVdesk app developers are very helpful and responsive towards our support inquiries as well. Would recommend anyone who require a ticketing system for their website!
Among some of the apps that we considered this one integrates various functionalities like a Knowledge Base, FAQ Section, and Customer Support Messaging that made it a great package. The support is very kind and helpful, we worked with Himani who help us get set up. I give it four stars because it lacks some Branding flexibility that should be a standard in some functions, like the ability to add an image in the knowledge base banner or customize the bubble icon which is always present on the front end. Hopefully, they can add these as functionalities.
Om denne app
Lanceret
19. maj 2017
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Kategorier
Administration af supportsagerFungerer sammen med
Amazon, eBay, Magento 2, OpenCart, Cs-CartUdviklet af Webkul Software Pvt Ltd
Om Webkul Software Pvt Ltd
4,6 i gennemsnitlig bedømmelse
10 års erfaring med at udvikle apps til Shopify App Store
H-28, Sector 63, Noida, UP, 201301, IN
Support
Skriv en besked(+91)-9870284067
support@uvdesk.com