Webkul Helpdesk Support‑UVdesk

Webkul Helpdesk Support‑UVdesk

$36/mese. Prova gratuita di 30 giorni.
Valutazione (4,9)
Recensioni

Elementi chiave

Ideale per il tuo negozio
  • Si usa dal pannello di controllo Shopify
  • Funziona con i temi più recenti

Informazioni sull’app

Lanciata

19 maggio 2017

Lingue

Inglese

Questa app non è disponibile in Italiano

Funziona con

Amazon, eBay, Magento 2, OpenCart, Cs-Cart

Converts customer support inquiries into the service tickets. Streamline customer support.

UVdesk helpdesk allows merchants to handle all their customer support inquiry coming from different channels in one place. It additionally has robust integration with Shopify, so you can check order details for real-time order validation and connect multiple shopify store.Use personalized templates, workflow, & process management to reduce response rate time. Track customer support inquiries and support staff performance to make them more productive to win the customer's heart.

UVdesk helpdesk allows merchants to handle all their customer support inquiry coming from different channels in one place. It additionally has robust integration with Shopify, so you can check order details for real-time order validation and connect multiple shopify store.Use personalized templates, workflow, & process management to reduce response rate time. Track customer support inquiries and support staff performance to make them more productive to win the customer's heart. altro
  • Streamline customer support from one dashboard.
  • Utilize pre-defined templates, Reporting, Automated workflow for quick support.
  • A custom Form helps the customer to send an instant query from the Shopify front

Prezzi

Prova gratuita di 30 giorni

Enterprise Plan

$36/mese

  • $36 for Two Agents
  • Multiple Stores
  • 50+ Apps
  • Unlimited Mailbox
  • All Enterprise Plan Features

Enterprise Plan

$36/mese

  • $36 for Two Agents
  • Multiple Stores
  • 50+ Apps
  • Unlimited Mailbox
  • All Enterprise Plan Features

Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo

19 recensioni

Valutazione complessiva
4,9
Numero di recensioni per livello
  • Il 89% delle recensioni ha 5 stelle
  • Il 11% delle recensioni ha 4 stelle
  • Il 0% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 0% delle recensioni ha 1 stelle
Data modifica: 26 aprile 2019

WOW! From day 1 we've been using a suite of WebKul apps. The Apps are great but the customer support is even better. This UVdesk app is super simple to use, in no time I was able to install and configure it. I ran into 1 issue, messaged WebKul support through the UVDesk app and they fixed it.

We are not tech savvy at all so having WebKul help us and stand behind us is really a game changer.

Any issues you may have or think you have WebKul will fix, they really stand behind their products. I can't think of any other development team so committed to their craft.

Thank you very much WebKul for helping us out =D

Verycanadian
Canada
Quasi 4 anni di utilizzo dell’app
27 maggio 2018

This app works well with Shopify website. Easy to use for the backend. UVdesk app developers are very helpful and responsive towards our support inquiries as well. Would recommend anyone who require a ticketing system for their website!

Hanscafe
Singapore
Circa 3 anni di utilizzo dell’app
12 giugno 2018

I highly recommend UVdesk. The features are great and the ticket system keeps me organized with customer inquiries, exchange requests, etc. The customer service team is great and if I ever need help or there is a glitch in the system, they attend to it right away. This is a great Helpdesk for a great price!

Fasten Swim
Stati Uniti
Quasi 3 anni di utilizzo dell’app
1 ottobre 2020

It's almost one month since I installed the app. There are so many things/features I liked about this app. 1. It's easy to use and very powerful the Ticket Dashboard System.
2. Live Chat Support for the customer (the good part is, it does not affect the page loading speed that I was very concerned about)
3. Automated Replies to the customer queries
4. You can even write and manage the tasks from UV Desk
5. UVDesk even generates tickets if someone comments/messages on any social media handle. 6. Form Builder
7. It even lets your customer raise tickets from your website itself, can see the status of the ticket, and even can reply for the same. All from the website. What more we should be expecting as a merchant. Customer support is very cooperative. Just a flawless experience. Must use it.

Amogue
India
Oltre 2 anni di utilizzo dell’app
22 febbraio 2018

Usually we do not try new apps, But none of the other suits our requirements. This was exactly what we were looking for and works extremely well.

Pros:
Can convert all mails to Tickets.
Highly customizable.
Can have multiple forms with multiple fields
Can have a knowledgebase
Can connect with multiple apps
Easy to use UI for the Backend
Saved Replies and templates to tickets and custom HTML
Workflows

Their support is excellent. They connected us through skype and solved all our issues and helped us in installation and customization.

Cons.
Not any we can think of. The app has too many options and will require sometime to integrate and get used to it. However it still works immediately after you install.

Conclusion:
Must have app for customer support and provide professional ticket system and knowledge-base for customers. Give it a try you will not regret.

Tanotis
India
Circa 2 anni di utilizzo dell’app

Informazioni sull’app

Lanciata

19 maggio 2017

Lingue

Inglese

Questa app non è disponibile in Italiano

Funziona con

Amazon, eBay, Magento 2, OpenCart, Cs-Cart

Sviluppata da Webkul Software Pvt Ltd

Informazioni su Webkul Software Pvt Ltd

Valutazione media: 4,6

Crea app per lo Shopify App Store da 10 anni

H-28, Sector 63, Noida, UP, 201301, IN

Assistenza

Invia un messaggio

(+91)-9870284067

support@uvdesk.com

Questo sviluppatore non offre assistenza diretta in Italiano.