Webkul Helpdesk Support‑UVdesk

Webkul Helpdesk Support‑UVdesk

Ceny
$36/miesiąc. Dostępna darmowa wersja próbna.
Najważniejsze informacje
Współpracuje z najnowszymi szablonami
Ocena
4,9 (20)

Converts customer support inquiries into the service tickets. Streamline customer support.

UVdesk helpdesk allows merchants to handle all their customer support inquiry coming from different channels in one place. It additionally has robust integration with Shopify, so you can check order details for real-time order validation and connect multiple shopify store.Use personalized templates, workflow, & process management to reduce response rate time. Track customer support inquiries and support staff performance to make them more productive to win the customer's heart.

UVdesk helpdesk allows merchants to handle all their customer support inquiry coming from different channels in one place. It additionally has robust integration with Shopify, so you can check order details for real-time order validation and connect multiple shopify store.Use personalized templates, workflow, & process management to reduce response rate time. Track customer support inquiries and support staff performance to make them more productive to win the customer's heart. więcej
  • Streamline customer support from one dashboard.
  • Utilize pre-defined templates, Reporting, Automated workflow for quick support.
  • A custom Form helps the customer to send an instant query from the Shopify front
Najważniejsze informacje
Współpracuje z najnowszymi szablonami

Języki

Angielski

Ta aplikacja nie została przetłumaczona na język Polski

Współpracuje z

  • Amazon
  • eBay
  • Magento 2
  • OpenCart
  • Cs-Cart

Ceny

Enterprise Plan

$36 /miesiąc

  • $36 for Two Agents
  • Multiple Stores
  • 50+ Apps
  • Unlimited Mailbox
  • All Enterprise Plan Features

30-dniowa darmowa wersja próbna

Wszystkie opłaty są naliczane w USD. Opłaty cykliczne i zależne od użytkowania są pobierane co 30 dni. Zobacz wszystkie opcje cen

Recenzje (20)

Ogólna ocena
4,9
Liczba recenzji z daną oceną
  • 90% ocen to oceny z 5 gwiazdkami
  • 10% ocen to oceny z 4 gwiazdkami
  • 0% ocen to oceny z 3 gwiazdkami
  • 0% ocen to oceny z 2 gwiazdkami
  • 0% ocen to oceny z 1 gwiazdkami
4 październik 2024

I used Webkul Helpdesk Support—UVdesk and was impressed by its user-friendly interface and intuitive design.

The standout aspect was the exceptional support from the Webkul team—they were responsive and knowledgeable, always going above and beyond to help.

This platform has significantly improved my customer service workflow, making it a fantastic tool for any business looking to enhance its support capabilities. I’m excited to explore more features in the future!

PE - Flawless Bloom LLC
Stany Zjednoczone
9 miesięcy korzystania z aplikacji
Edytowano 26 kwiecień 2019

WOW! From day 1 we've been using a suite of WebKul apps. The Apps are great but the customer support is even better. This UVdesk app is super simple to use, in no time I was able to install and configure it. I ran into 1 issue, messaged WebKul support through the UVDesk app and they fixed it.

We are not tech savvy at all so having WebKul help us and stand behind us is really a game changer.

Any issues you may have or think you have WebKul will fix, they really stand behind their products. I can't think of any other development team so committed to their craft.

Thank you very much WebKul for helping us out =D

Verycanadian
Kanada
Prawie 4 lata korzystania z aplikacji
1 październik 2020

It's almost one month since I installed the app. There are so many things/features I liked about this app. 1. It's easy to use and very powerful the Ticket Dashboard System.
2. Live Chat Support for the customer (the good part is, it does not affect the page loading speed that I was very concerned about)
3. Automated Replies to the customer queries
4. You can even write and manage the tasks from UV Desk
5. UVDesk even generates tickets if someone comments/messages on any social media handle. 6. Form Builder
7. It even lets your customer raise tickets from your website itself, can see the status of the ticket, and even can reply for the same. All from the website. What more we should be expecting as a merchant. Customer support is very cooperative. Just a flawless experience. Must use it.

Amogue
Indie
Ponad 2 lata korzystania z aplikacji
22 luty 2018

Usually we do not try new apps, But none of the other suits our requirements. This was exactly what we were looking for and works extremely well.

Pros:
Can convert all mails to Tickets.
Highly customizable.
Can have multiple forms with multiple fields
Can have a knowledgebase
Can connect with multiple apps
Easy to use UI for the Backend
Saved Replies and templates to tickets and custom HTML
Workflows

Their support is excellent. They connected us through skype and solved all our issues and helped us in installation and customization.

Cons.
Not any we can think of. The app has too many options and will require sometime to integrate and get used to it. However it still works immediately after you install.

Conclusion:
Must have app for customer support and provide professional ticket system and knowledge-base for customers. Give it a try you will not regret.

Tanotis
Indie
Około 2 lata korzystania z aplikacji
27 maj 2018

This app works well with Shopify website. Easy to use for the backend. UVdesk app developers are very helpful and responsive towards our support inquiries as well. Would recommend anyone who require a ticketing system for their website!

Hanscafe
Singapur
Prawie 2 lata korzystania z aplikacji

Pomoc techniczna

Pomoc techniczna aplikacji udzielana przez: Webkul Software Pvt Ltd.

Zasoby

Ten programista nie oferuje bezpośredniego wsparcia w języku: Polski.

Deweloper

Webkul Software Pvt Ltd

H-28, Sector 63, Noida, UP, 201301, IN

Wprowadzenie na rynek

19 maj 2017

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