Webkul Helpdesk Support‑UVdesk

I used Webkul Helpdesk Support—UVdesk and was impressed by its user-friendly interface and intuitive design.

The standout aspect was the exceptional support from the Webkul team—they were responsive and knowledgeable, always going above and beyond to help.

This platform has significantly improved my customer service workflow, making it a fantastic tool for any business looking to enhance its support capabilities. I’m excited to explore more features in the future!

WOW! From day 1 we've been using a suite of WebKul apps. The Apps are great but the customer support is even better. This UVdesk app is super simple to use, in no time I was able to install and configure it. I ran into 1 issue, messaged WebKul support through the UVDesk app and they fixed it.

We are not tech savvy at all so having WebKul help us and stand behind us is really a game changer.

Any issues you may have or think you have WebKul will fix, they really stand behind their products. I can't think of any other development team so committed to their craft.

Thank you very much WebKul for helping us out =D

It's almost one month since I installed the app. There are so many things/features I liked about this app. 1. It's easy to use and very powerful the Ticket Dashboard System.
2. Live Chat Support for the customer (the good part is, it does not affect the page loading speed that I was very concerned about)
3. Automated Replies to the customer queries
4. You can even write and manage the tasks from UV Desk
5. UVDesk even generates tickets if someone comments/messages on any social media handle. 6. Form Builder
7. It even lets your customer raise tickets from your website itself, can see the status of the ticket, and even can reply for the same. All from the website. What more we should be expecting as a merchant. Customer support is very cooperative. Just a flawless experience. Must use it.

Usually we do not try new apps, But none of the other suits our requirements. This was exactly what we were looking for and works extremely well.

Pros:
Can convert all mails to Tickets.
Highly customizable.
Can have multiple forms with multiple fields
Can have a knowledgebase
Can connect with multiple apps
Easy to use UI for the Backend
Saved Replies and templates to tickets and custom HTML
Workflows

Their support is excellent. They connected us through skype and solved all our issues and helped us in installation and customization.

Cons.
Not any we can think of. The app has too many options and will require sometime to integrate and get used to it. However it still works immediately after you install.

Conclusion:
Must have app for customer support and provide professional ticket system and knowledge-base for customers. Give it a try you will not regret.

This app works well with Shopify website. Easy to use for the backend. UVdesk app developers are very helpful and responsive towards our support inquiries as well. Would recommend anyone who require a ticketing system for their website!