UVdesk eCommerce Helpdesk

UVdesk eCommerce Helpdesk

da Webkul Software Pvt Ltd

Customer support with social media & marketplace [eBay,amazon]

4.8 de 5 estrelas(18 avaliação)

Social media in one helpdesk

Integrate social media channels - Facebook, Twitter, Youtube, Disqus, email, etc and deliver streamline customer support from one dashboard.

Ecommerce & marketplaces

Support the most popular marketplaces - eBay, Amazon, etc. Utilize pre-defined templates, Reporting, Automated workflow for quick support.

Standard helpdesk-email & form

A Binaka (light-weighted app) attach with a custom Form helps the customer to send an instant query from the Shopify front panel itself.


Sobre UVdesk eCommerce Helpdesk

Complete Help Desk for all Shopify Merchants

UVdesk helpdesk manages entire support process in an easy and speedy way. It allows merchants to handle all their customer support inquiry coming from different channels in one place.

It additionally has robust integration with Shopify, so you can check order details for real-time order validation and connect multiple shopify store. Also, can view previous inquiry details of customers without leaving your Shopify Admin Panel.

Use personalized templates, workflow, & process management to reduce response rate time. Track customer support inquiries and support staff performance to make them more productive to win the customer's heart.

Thanks to this app which is built to be fit for every e-commerce business merchants to manage the support process in an easy and organized way.

Provide Multichannel Support

  • Through Support Email
  • Social Media Channels
  • E-commerce and Marketplaces
  • Forms and FAQs

It converts customer support inquiries into the service tickets and using tools and tactics of UVdesk Helpdesk merchant easily manage overall process to deliver reliable customer support.

Connect 50+ apps

  • Utility Apps
  • Ticket Management Apps
  • Translation Apps
  • Single Sign-On Apps
  • Marketplace Apps
  • E-commerce Apps
  • Seller Central Messaging App

UVdesk allows third-party integrations as well as integrations for the merchants also. It is highly customizable and advanced cloud-based helpdesk which could be fit for any e-commerce business requirement.

Reduce Response Rate Time

See customer details and orders right next to the ticket and using Uvdesk workflow you can automate the process which will help you in reducing response time.

Quick response satisfies the customer and which builds trust for your brand.

Solution for the repetitive query – Saved replies

Prepared response and saved replies can be highly helpful in saving the time of your support staff for another deserving customer.

Reduce customer query with the help of knowledgebase

The knowledgebase is an online library of information which can be related to the company, product or services or on any specific subject using which individual can help themselves.

Integração com

  • Amazon,
  • eBay,
  • Magento 2,
  • OpenCart,
  • Cs-Cart

Veja o app em ação

Saiba como o app funciona em uma loja de exemplo.

Visualizar loja de exemplo

Galeria de mídia

Atendimento

Preço Avaliação gratuita de 30 dias

Visualizar todas as opções de preço

Pode haver Cobranças externas. Essas cobranças são faturadas pelo fornecedor externo e não serão exibidas em sua fatura da Shopify.

Enterprise Plan

$36/mês

  • $36 for Two Agents

  • Multiple Stores

  • 50+ Apps

  • Unlimited Mailbox

  • All Enterprise Plan Features

* Todas as cobranças são faturadas em dólar norte-americano (USD). As cobranças recorrentes, inclusive as baseadas em uso ou mensais, são faturadas a cada 30 dias.

4.8 de 5 estrelas

A avaliação geral reflete o estado atual do app. Embora considere todas as avaliações do app, ela prioriza as mais recentes.
  • 5 de 5 estrelas
    89% das avaliações são de 5 estrelas
  • 4 de 5 estrelas
    11% das avaliações são de 4 estrelas
    (2)
  • 3 de 5 estrelas
    0% das avaliações são de 3 estrelas
    (0)
  • 2 de 5 estrelas
    0% das avaliações são de 2 estrelas
    (0)
  • 1 de 5 estrelas
    0% das avaliações são de 1 estrelas
    (0)

Avaliações mais recentes

Amogue

It's almost one month since I installed the app. There are so many things/features I liked about this app. 1. It's easy to use and very powerful the Ticket Dashboard System.
2. Live Chat Support for the customer (the good part is, it does not affect the page loading speed that I was very concerned about)
3. Automated Replies to the customer queries
4. You can even write and manage the tasks from UV Desk
5. UVDesk even generates tickets if someone comments/messages on any social media handle. 6. Form Builder
7. It even lets your customer raise tickets from your website itself, can see the status of the ticket, and even can reply for the same. All from the website. What more we should be expecting as a merchant. Customer support is very cooperative. Just a flawless experience. Must use it.

Prime Goods

We subscribe to their plan but we can't use the full features. The support team is also not replying in our inquiries.

Resposta do desenvolvedor

1 de outubro de 2020

Hi, Thank you for the review.
As we have checked, the support team has responded to all the query well in time, so request you to check the spam too.
The team is again trying to get in touch via email, please respond so we can get the things sorted.

Aztro Marketplace

Among some of the apps that we considered this one integrates various functionalities like a Knowledge Base, FAQ Section, and Customer Support Messaging that made it a great package. The support is very kind and helpful, we worked with Himani who help us get set up. I give it four stars because it lacks some Branding flexibility that should be a standard in some functions, like the ability to add an image in the knowledge base banner or customize the bubble icon which is always present on the front end. Hopefully, they can add these as functionalities.