
Webkul Helpdesk Support‑UVdesk
- Priser
-
$36/månad. Gratis testversion tillgänglig.
- Höjdpunkter
- Fungerar med de senaste temana
- Betyg
- 4,9 (20)
- Utvecklare
- Webkul Software Pvt Ltd
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Omvandlar kundsupportförfrågningar till servicetickets. Effektiviserar kundsupport.
UVdesk helpdesk låter handlare hantera alla deras kundsupportförfrågningar som kommer från olika kanaler på ett ställe. Den har dessutom robust integration med Shopify, så du kan kontrollera orderdetaljer för realtidsorderverifiering och ansluta flera Shopify-butiker. Använd personliga mallar, arbetsflöde, & processhantering för att minska svarstiden. Spåra kundsupportförfrågningar och supportpersonalens prestanda för att göra dem mer produktiva för att vinna kundens hjärta.
- Effektivisera kundsupport från en instrumentpanel.
- Använd fördefinierade mallar, rapportering, automatiserat arbetsflöde för snabb support.
- Ett anpassat formulär hjälper kunden att skicka en omedelbar förfrågan från Shopify-fronten
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- Höjdpunkter
- Fungerar med de senaste temana
Språk
engelska
Denna app finns inte översatt till svenska
Fungerar med
- Amazon
- eBay
- Magento 2
- OpenCart
- Cs-Cart
Kategorier
Kanaler
Automatisering av arbetsflödet
Priser
Enterprise Plan
$36 /månad
- 36 $ för två agenter
- Flera butiker
- 50+ appar
- Obegränsad brevlåda
- Alla Enterprise Plan-funktioner
Prova gratis i 30 dagar
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Alla avgifter debiteras i USD. Återkommande och användningsbaserade avgifter faktureras var 30:e dag. Se alla prisalternativ
Recensioner (20)
I used Webkul Helpdesk Support—UVdesk and was impressed by its user-friendly interface and intuitive design.
The standout aspect was the exceptional support from the Webkul team—they were responsive and knowledgeable, always going above and beyond to help.
This platform has significantly improved my customer service workflow, making it a fantastic tool for any business looking to enhance its support capabilities. I’m excited to explore more features in the future!
WOW! From day 1 we've been using a suite of WebKul apps. The Apps are great but the customer support is even better. This UVdesk app is super simple to use, in no time I was able to install and configure it. I ran into 1 issue, messaged WebKul support through the UVDesk app and they fixed it.
We are not tech savvy at all so having WebKul help us and stand behind us is really a game changer.
Any issues you may have or think you have WebKul will fix, they really stand behind their products. I can't think of any other development team so committed to their craft.
Thank you very much WebKul for helping us out =D
It's almost one month since I installed the app. There are so many things/features I liked about this app. 1. It's easy to use and very powerful the Ticket Dashboard System.
2. Live Chat Support for the customer (the good part is, it does not affect the page loading speed that I was very concerned about)
3. Automated Replies to the customer queries
4. You can even write and manage the tasks from UV Desk
5. UVDesk even generates tickets if someone comments/messages on any social media handle. 6. Form Builder
7. It even lets your customer raise tickets from your website itself, can see the status of the ticket, and even can reply for the same. All from the website. What more we should be expecting as a merchant. Customer support is very cooperative. Just a flawless experience. Must use it.
Usually we do not try new apps, But none of the other suits our requirements. This was exactly what we were looking for and works extremely well.
Pros:
Can convert all mails to Tickets.
Highly customizable.
Can have multiple forms with multiple fields
Can have a knowledgebase
Can connect with multiple apps
Easy to use UI for the Backend
Saved Replies and templates to tickets and custom HTML
Workflows
Their support is excellent. They connected us through skype and solved all our issues and helped us in installation and customization.
Cons.
Not any we can think of. The app has too many options and will require sometime to integrate and get used to it. However it still works immediately after you install.
Conclusion:
Must have app for customer support and provide professional ticket system and knowledge-base for customers. Give it a try you will not regret.
This app works well with Shopify website. Easy to use for the backend. UVdesk app developers are very helpful and responsive towards our support inquiries as well. Would recommend anyone who require a ticketing system for their website!
Support
Support på appen tillhandahålls av Webkul Software Pvt Ltd.
Resurser
Utvecklare
Lansering
19 maj 2017
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