Webkul Helpdesk Support‑UVdesk
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Om appen
Lansering
19 maj 2017
Språk
engelska
Denna app finns inte översatt till svenska
Kategorier
Hantering av supportärendenFungerar med
Amazon, eBay, Magento 2, OpenCart, Cs-CartOmvandlar kundsupportförfrågningar till servicetickets. Effektiviserar kundsupport.
UVdesk helpdesk låter handlare hantera alla deras kundsupportförfrågningar som kommer från olika kanaler på ett ställe. Den har dessutom robust integration med Shopify, så du kan kontrollera orderdetaljer för realtidsorderverifiering och ansluta flera Shopify-butiker. Använd personliga mallar, arbetsflöde, & processhantering för att minska svarstiden. Spåra kundsupportförfrågningar och supportpersonalens prestanda för att göra dem mer produktiva för att vinna kundens hjärta.
- Effektivisera kundsupport från en instrumentpanel.
- Använd fördefinierade mallar, rapportering, automatiserat arbetsflöde för snabb support.
- Ett anpassat formulär hjälper kunden att skicka en omedelbar förfrågan från Shopify-fronten
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Priser
Enterprise Plan
$36 /månad
- 36 $ för två agenter
- Flera butiker
- 50+ appar
- Obegränsad brevlåda
- Alla Enterprise Plan-funktioner
Prova gratis i 30 dagar
Enterprise Plan
$36 /månad
- 36 $ för två agenter
- Flera butiker
- 50+ appar
- Obegränsad brevlåda
- Alla Enterprise Plan-funktioner
Prova gratis i 30 dagar
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Alla avgifter debiteras i USD. Återkommande och användningsbaserade avgifter faktureras var 30:e dag. Se alla prisalternativ
19 recensioner
WOW! From day 1 we've been using a suite of WebKul apps. The Apps are great but the customer support is even better. This UVdesk app is super simple to use, in no time I was able to install and configure it. I ran into 1 issue, messaged WebKul support through the UVDesk app and they fixed it.
We are not tech savvy at all so having WebKul help us and stand behind us is really a game changer.
Any issues you may have or think you have WebKul will fix, they really stand behind their products. I can't think of any other development team so committed to their craft.
Thank you very much WebKul for helping us out =D
This app is quite easy to use and the live support very helpful. Looking for the Live chat function add into this app.
It's almost one month since I installed the app. There are so many things/features I liked about this app. 1. It's easy to use and very powerful the Ticket Dashboard System.
2. Live Chat Support for the customer (the good part is, it does not affect the page loading speed that I was very concerned about)
3. Automated Replies to the customer queries
4. You can even write and manage the tasks from UV Desk
5. UVDesk even generates tickets if someone comments/messages on any social media handle. 6. Form Builder
7. It even lets your customer raise tickets from your website itself, can see the status of the ticket, and even can reply for the same. All from the website. What more we should be expecting as a merchant. Customer support is very cooperative. Just a flawless experience. Must use it.
This app works well with Shopify website. Easy to use for the backend. UVdesk app developers are very helpful and responsive towards our support inquiries as well. Would recommend anyone who require a ticketing system for their website!
Among some of the apps that we considered this one integrates various functionalities like a Knowledge Base, FAQ Section, and Customer Support Messaging that made it a great package. The support is very kind and helpful, we worked with Himani who help us get set up. I give it four stars because it lacks some Branding flexibility that should be a standard in some functions, like the ability to add an image in the knowledge base banner or customize the bubble icon which is always present on the front end. Hopefully, they can add these as functionalities.
Om appen
Lansering
19 maj 2017
Språk
engelska
Denna app finns inte översatt till svenska
Kategorier
Hantering av supportärendenFungerar med
Amazon, eBay, Magento 2, OpenCart, Cs-CartSkapad av Webkul Software Pvt Ltd
Om Webkul Software Pvt Ltd
4,6 i genomsnittligt betyg
Har skapat appar för Shopifys appbutik i 10 år
H-28, Sector 63, Noida, UP, 201301, IN
Support
Skicka ett meddelande(+91)-9870284067
support@uvdesk.com