Webkul Helpdesk Support‑UVdesk

Webkul Helpdesk Support‑UVdesk

每月 $36。 30 天免費試用。
評分 (4.9)
評價

特色

專為您的商家量身打造
  • 可直接在 Shopify 管理介面使用
  • 可與最新佈景主題搭配使用

應用程式相關資訊

發布日期

2017年5月19日

語言

英文

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

Amazon, eBay, Magento 2, OpenCart, Cs-Cart

Converts customer support inquiries into the service tickets. Streamline customer support.

UVdesk helpdesk allows merchants to handle all their customer support inquiry coming from different channels in one place. It additionally has robust integration with Shopify, so you can check order details for real-time order validation and connect multiple shopify store.Use personalized templates, workflow, & process management to reduce response rate time. Track customer support inquiries and support staff performance to make them more productive to win the customer's heart.

UVdesk helpdesk allows merchants to handle all their customer support inquiry coming from different channels in one place. It additionally has robust integration with Shopify, so you can check order details for real-time order validation and connect multiple shopify store.Use personalized templates, workflow, & process management to reduce response rate time. Track customer support inquiries and support staff performance to make them more productive to win the customer's heart. 更多
  • Streamline customer support from one dashboard.
  • Utilize pre-defined templates, Reporting, Automated workflow for quick support.
  • A custom Form helps the customer to send an instant query from the Shopify front

定價

30 天免費試用

Enterprise Plan

月費 $36

  • $36 for Two Agents
  • Multiple Stores
  • 50+ Apps
  • Unlimited Mailbox
  • All Enterprise Plan Features

Enterprise Plan

月費 $36

  • $36 for Two Agents
  • Multiple Stores
  • 50+ Apps
  • Unlimited Mailbox
  • All Enterprise Plan Features

所有費用均以 USD 計價。 定期費用和依使用量計費方案,均以 30 天為週期收費。 查看所有定價選項

19 則評價

整體評分
4.9
各級評分數量
  • 89% 的評分為 5 顆星
  • 11% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 0% 的評分為 1 顆星
編輯時間:2019年4月26日

WOW! From day 1 we've been using a suite of WebKul apps. The Apps are great but the customer support is even better. This UVdesk app is super simple to use, in no time I was able to install and configure it. I ran into 1 issue, messaged WebKul support through the UVDesk app and they fixed it.

We are not tech savvy at all so having WebKul help us and stand behind us is really a game changer.

Any issues you may have or think you have WebKul will fix, they really stand behind their products. I can't think of any other development team so committed to their craft.

Thank you very much WebKul for helping us out =D

Verycanadian
加拿大
使用應用程式 接近4年
2018年5月27日

This app works well with Shopify website. Easy to use for the backend. UVdesk app developers are very helpful and responsive towards our support inquiries as well. Would recommend anyone who require a ticketing system for their website!

Hanscafe
新加坡
使用應用程式 大約3年
2018年6月12日

I highly recommend UVdesk. The features are great and the ticket system keeps me organized with customer inquiries, exchange requests, etc. The customer service team is great and if I ever need help or there is a glitch in the system, they attend to it right away. This is a great Helpdesk for a great price!

Fasten Swim
美國
使用應用程式 接近3年
2020年10月1日

It's almost one month since I installed the app. There are so many things/features I liked about this app. 1. It's easy to use and very powerful the Ticket Dashboard System.
2. Live Chat Support for the customer (the good part is, it does not affect the page loading speed that I was very concerned about)
3. Automated Replies to the customer queries
4. You can even write and manage the tasks from UV Desk
5. UVDesk even generates tickets if someone comments/messages on any social media handle. 6. Form Builder
7. It even lets your customer raise tickets from your website itself, can see the status of the ticket, and even can reply for the same. All from the website. What more we should be expecting as a merchant. Customer support is very cooperative. Just a flawless experience. Must use it.

Amogue
印度
使用應用程式 2年多
2018年2月22日

Usually we do not try new apps, But none of the other suits our requirements. This was exactly what we were looking for and works extremely well.

Pros:
Can convert all mails to Tickets.
Highly customizable.
Can have multiple forms with multiple fields
Can have a knowledgebase
Can connect with multiple apps
Easy to use UI for the Backend
Saved Replies and templates to tickets and custom HTML
Workflows

Their support is excellent. They connected us through skype and solved all our issues and helped us in installation and customization.

Cons.
Not any we can think of. The app has too many options and will require sometime to integrate and get used to it. However it still works immediately after you install.

Conclusion:
Must have app for customer support and provide professional ticket system and knowledge-base for customers. Give it a try you will not regret.

Tanotis
印度
使用應用程式 大約2年

應用程式相關資訊

發布日期

2017年5月19日

語言

英文

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

Amazon, eBay, Magento 2, OpenCart, Cs-Cart

由 Webkul Software Pvt Ltd 建置

關於「Webkul Software Pvt Ltd」

平均評分 4.6 顆星

已有 10 年為 Shopify 應用程式商店開發應用程式的經驗

H-28, Sector 63, Noida, UP, 201301, IN

支援服務

傳送訊息

(+91)-9870284067

support@uvdesk.com

開發者無法直接以繁體中文提供支援。