Customer support
UVdesk eCommerce Helpdesk

UVdesk eCommerce Helpdesk

by Webkul Software Pvt Ltd

Customer support with social media & marketplace [eBay,amazon]

4.8 of 5 stars(18 reviews)
$36/month. 30-day free trial.
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Social media in one helpdesk

Integrate social media channels - Facebook, Twitter, Youtube, Disqus, email, etc and deliver streamline customer support from one dashboard.

Ecommerce & marketplaces

Support the most popular marketplaces - eBay, Amazon, etc. Utilize pre-defined templates, Reporting, Automated workflow for quick support.

Standard helpdesk-email & form

A Binaka (light-weighted app) attach with a custom Form helps the customer to send an instant query from the Shopify front panel itself.

About UVdesk eCommerce Helpdesk

Complete Help Desk for all Shopify Merchants

UVdesk helpdesk manages entire support process in an easy and speedy way. It allows merchants to handle all their customer support inquiry coming from different channels in one place.

It additionally has robust integration with Shopify, so you can check order details for real-time order validation and connect multiple shopify store. Also, can view previous inquiry details of customers without leaving your Shopify Admin Panel.

Use personalized templates, workflow, & process management to reduce response rate time. Track customer support inquiries and support staff performance to make them more productive to win the customer's heart.

Thanks to this app which is built to be fit for every e-commerce business merchants to manage the support process in an easy and organized way.

Provide Multichannel Support

  • Through Support Email
  • Social Media Channels
  • E-commerce and Marketplaces
  • Forms and FAQs

It converts customer support inquiries into the service tickets and using tools and tactics of UVdesk Helpdesk merchant easily manage overall process to deliver reliable customer support.

Connect 50+ apps

  • Utility Apps
  • Ticket Management Apps
  • Translation Apps
  • Single Sign-On Apps
  • Marketplace Apps
  • E-commerce Apps
  • Seller Central Messaging App

UVdesk allows third-party integrations as well as integrations for the merchants also. It is highly customizable and advanced cloud-based helpdesk which could be fit for any e-commerce business requirement.

Reduce Response Rate Time

See customer details and orders right next to the ticket and using Uvdesk workflow you can automate the process which will help you in reducing response time.

Quick response satisfies the customer and which builds trust for your brand.

Solution for the repetitive query – Saved replies

Prepared response and saved replies can be highly helpful in saving the time of your support staff for another deserving customer.

Reduce customer query with the help of knowledgebase

The knowledgebase is an online library of information which can be related to the company, product or services or on any specific subject using which individual can help themselves.

Integrates with

  • Amazon,
  • eBay,
  • Magento 2,
  • OpenCart,
  • Cs-Cart

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 30-day free trial

See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Enterprise Plan

$36/month

  • $36 for Two Agents

  • Multiple Stores

  • 50+ Apps

  • Unlimited Mailbox

  • All Enterprise Plan Features

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    89% of ratings are 5 stars
    (16)
  • 4 of 5 stars
    11% of ratings are 4 stars
    (2)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)
View all 18 reviews

Most recent reviews

Amogue

Rating
5 of 5 stars
Posted
October 1, 2020

It's almost one month since I installed the app. There are so many things/features I liked about this app. 1. It's easy to use and very powerful the Ticket Dashboard System.
2. Live Chat Support for the customer (the good part is, it does not affect the page loading speed that I was very concerned about)
3. Automated Replies to the customer queries
4. You can even write and manage the tasks from UV Desk
5. UVDesk even generates tickets if someone comments/messages on any social media handle. 6. Form Builder
7. It even lets your customer raise tickets from your website itself, can see the status of the ticket, and even can reply for the same. All from the website. What more we should be expecting as a merchant. Customer support is very cooperative. Just a flawless experience. Must use it.

Prime Goods

Rating
5 of 5 stars
Last edited
January 6, 2021

Good app we highly recommend this for those who need a ticketing system. Thank you for assisting us.

Developer reply

October 1, 2020

Hi, Thank you for the review.
As we have checked, the support team has responded to all the query well in time, so request you to check the spam too.
The team is again trying to get in touch via email, please respond so we can get the things sorted.

Aztro Marketplace

Rating
4 of 5 stars
Posted
July 11, 2020

Among some of the apps that we considered this one integrates various functionalities like a Knowledge Base, FAQ Section, and Customer Support Messaging that made it a great package. The support is very kind and helpful, we worked with Himani who help us get set up. I give it four stars because it lacks some Branding flexibility that should be a standard in some functions, like the ability to add an image in the knowledge base banner or customize the bubble icon which is always present on the front end. Hopefully, they can add these as functionalities.

View all reviews