The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
We loved this app in the beginning. If you are looking to turn your webstore into an app this is great for your customers. However we chose this one specifically for its live selling feature. There were too many issues with it not being able to connect to FB and our customers often complained the app would freeze multiple times they would have to close the app completely and reopen it. (after so many times they wouldn't come back, which means we lose out on $$). There was also issues with the our rewards (smile) integration. Our customers couldn't see their points or redeem. Also checkout wasn't seemless. The checkout didn't accurately portray prices when discounts, free shipping, or local pickup was used. This caused a lot of confusion for our customers. Ultimately they would leave the app and head to our site. We understand that this is new but we can't afford to ride it out while they trouble shoot everything. Aside from that their customer service is AMAZING they get back to you quickly. The app is customizable to fit your theme and its easy to create.