Arvostelut (5)

Lukumäärä luokitustasoa kohden
  • 80 % arvioista on 5 tähteä
  • 0 % arvioista on 4 tähteä
  • 0 % arvioista on 3 tähteä
  • 0 % arvioista on 2 tähteä
  • 20 % arvioista on 1 tähteä
5. kesäkuu 2023

Couldn’t get the app to validate any of my orders, and it kept giving me this weird error message on my checkout page. I tried to email support but nobody has responded in 3 days - not sure if they’re in business or not.

Spokane Equestrian Club
20 päivää sovelluksen käyttöä
Valider vastasi 5. kesäkuu 2023

Hello there,

This is William from Valider Support Team, and I hope this email finds you well.

First and foremost, I would like to apologize for any inconvenience you may have experienced.

Upon investigating the matter, we found no record of any communication from your end regarding the issues you encountered with our app. We take customer support seriously, and we strive to respond promptly to all inquiries. It's disheartening to hear that your email was not addressed within a reasonable timeframe, as this is not the level of service we aim to provide.

Secondly, to better understand the problem you faced and provide you with the necessary support, could you please provide us with additional details? Specifically, we would appreciate it if you could share the error message you encountered on your checkout page. This information will help us investigate the issue thoroughly and implement any necessary fixes.

Our team is committed to rectifying this situation and ensuring that you have a seamless experience with our app. We value your feedback and would appreciate the opportunity to address the issue directly. Once we receive your response, we will prioritize your case and work towards a resolution promptly.

Again, I sincerely apologize for any frustration or inconvenience you may have experienced. We appreciate your patience and understanding, and we look forward to hearing back from you soon.

Best regards,
Valider Support Team