Overall rating Based on 18 reviews
PRICEPLEXS STORE INDIA
It's been 3 Months my account from Shopify is still in review. Even after mailing them it's of no use. Waste app. Shiprocket is better
WOST COMPANY EVER if you do e-commerce! There is zero communication between Vamaship and it's courier partners. We've lost a lot of sales and customers because of this company. Tons of orders were shipped and NEVER attempted. Customers wait for the entire transit journey only and the order is returned with no attempts. They simply just initiate Returns and charge you for them. They also let you ship COD orders to pincodes and then suddenly at time of delivery (After 10 days) the pincode becomes unserviceable and the order is returned. The request to re-attempt the deliveries are NOT communicated to the courier partners so a lot of orders are returned. They change the weight of orders after they are shipped and charge you immediately without even letting you appeal the weight charges. Please stay away from this company.
Good for a small size of around 20-30 shipments per month with a company of 1-2 team members. However, the systems are not designed to handle larger volume.
On 27th of Dec 2018 when we had 200 orders, they deleted the record of all the money added to the wallet till date and asked us to share proof of payment. They also kept all our shipments on hold till then. (Hard to believe but yes, this is true). Keep a constant eye on your wallet.
Also, when we uploaded more than 100 shipments in a go, they jumbled the last three digits of the phone numbers of the customers. They also did not update the numbers in the database of the FedEx even though we were promised that it will be done.
NOT recommended if you wish your company to grow to a size of 100+ shipments in a month. Their technology team is unable to handle such volume.
The customer support team is not supportive. E-Mails are not responded even after 1 month and 2 followup emails.
They mark orders as delivered even when the customer has not received them and do not share proof of delivery even upon request. I am following on one such request since 2nd of Jan 2019 and we have not yet got a response.
I wish I could add screenshots here as a proof of all the points I have mentioned.