The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I have been using Vamaship for over a month now. Overall I have had a decent experience with them.
The customer service definitely needs improvement. If you call on the Toll Free number, nobody will pick up. Also, if you write a mail/raise a ticket, they will not even respond on that and that becomes a major challenge.
Another issue I have is that if a customer has requested for future delivery, and even after giving NDR instructions, the re-attempt doesn't happen the next day and the package goes on hold. It has happened to me multiple times where customers have called us and mentioned that no re-attempt has been made.
These are the two major challenges that I am facing currently while using Vamaship.
But, overall, Vamaship has been performing decently well. I just hope they do something to reduce the NDR's as it impacts the business in a massive way.