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Been using the app for almost a year now. Very happy about it. Yesterday I ran into a problem and from the time the problem was identified till it was resolved was 4 hours. Very good customer service!
Hello, I have deactivated your app and will also deinstall it. Unfortunately, your app does not work for IOS devices. I had a long conversation with a Shopify employee today. On one of my product pages, Variant Wizard was set and the colors were displayed as a color and not as a drop-down menu. Incorrect products were added to the cart and transferred to the checkout.
You couldn't choose the right products. So your app cost me about 1,000€ in advertising budget for meta ads in the end, because I only received bad reviews "that you can't choose a right product".
Don't worry, I don't want any money from you, but take a look at this. Everything worked on Samsung devices and on the PC and notebook. Everything was wrong with iOS devices.
I like the app, it looks good on the product page, but it just doesn't work for IOS devices. Not for iPhone and not for iPad users.
KR Aldin
Hi,
Thank you for your response and valuable feedback! I have looked into the issue, and our app should function properly with the Dawn theme on iOS using the latest integration. We have replied to your initial email inquiry and are awaiting your response to further investigate the matter. Please reply at your earliest convenience, or feel free to contact me directly at jake@productwiz.io. We look forward to assisting you in resolving this issue.
Best regards,
Jake @ ProductWiz Inc.
Great customer service. Jake helped me a lot! Appreciate soo much. Thank you!
malísima aplicación fue ponerla en mi web y de más del 80% de productos aparecen sin stock cuando en mi shopify tengo stock de más de 500 por variante, encima contacto al soporte y me dicen que no que el problema no es suyo y en vez de resolverme nada me mandan a help.shopify, para que contacto con ustedes si me van a pasar un link? la próxima vez miro el link sin preguntar y listo, mala atención al cliente y la app puede ser útil pero solo por este fallo hace que sea malísima y que quiera acudir a la competencia, gracias por anda.
Hola,
¡Gracias por tu valioso comentario! Con respecto al producto con el que tenías problemas, encontramos que las variantes del producto aparecían como sin stock, según el objeto JSON del backend de Shopify. Para ayudarte, proporcionamos un enlace a la página de ayuda de Shopify con instrucciones sobre cómo añadir inventario a una variante de producto.
Después de que compartiste una captura de pantalla mostrando que efectivamente había inventario, volvimos a verificar y confirmamos que todas las variantes ya tenían stock. También hicimos un seguimiento para asegurarnos de que el problema se hubiera resuelto, pero, desafortunadamente, no recibimos respuesta. Si aún estás experimentando algún problema, no dudes en responder a nuestro hilo de correo electrónico, o puedes contactarme directamente en jake@productwiz.io.
Saludos cordiales,
- The ProductWiz Inc. Team
App was working great until recently. Now, any item not part of the first option group is showing unavailable. I did recently update to Ride v15, but even when I reverted back, to older versions (as far back as 11), it still did not work properly. The only way I was able to sell other variants was to oopt not to hide sold out variants. This was the main driver behind using this app.
Thank you for your valuable feedback! We investigated the issue and were able to reproduce it on your Ride theme. We have applied a fix for your store and have sent you an email with instructions on how to update our app with the new theme integration to resolve the problem. If you have any questions, please feel free to contact us at support-rio@productwiz.io.
It´s a great tool with many options for customizing. I recommend it often to friends with e-commerce. They also have super fast and nice customer service, which helps a lot if you are not tech savvy :)
I have been using this app for over a year and it works great. Support is very helpful and responsive as well!
Great team support
Great app and quick support. It’s very easy to use and the support made sure my questions were answered quickly.
Hello please respond to my email the option images do not work.