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App was working great until recently. Now, any item not part of the first option group is showing unavailable. I did recently update to Ride v15, but even when I reverted back, to older versions (as far back as 11), it still did not work properly. The only way I was able to sell other variants was to oopt not to hide sold out variants. This was the main driver behind using this app.
Thank you for your valuable feedback! We investigated the issue and were able to reproduce it on your Ride theme. We have applied a fix for your store and have sent you an email with instructions on how to update our app with the new theme integration to resolve the problem. If you have any questions, please feel free to contact us at support-rio@productwiz.io.
I am using your app on my live website, but it's not functioning properly. I have already reached out to the support team regarding this issue, but I have yet to receive a response.
Hi Ikonic World,
Thanks for your review! We took a look into this issue further for you, and we have determined that the issue is being caused by a form builder app or code you have installed on your theme. We have responded to your support inquiry via email and we are awaiting a response from you!
Thanks,
- ProductWiz Inc. Support
App is laborious to work with. Have to click away pop up asking for review, although I have submitted one previously. Wish there was an automatic way to do image allocation.
Hi Will,
Thank you for your review! Per your valuable feedback, we removed the Enjoy the App button from the product setup dialog that merchants see when configuring a new product.
In addition, we have reached out to you via email on a previous support inquiry detailing a more technical answer to why we cannot remove this product setup dialog. We look forward to your reply. :)
- ProductWiz Inc. Support